Gear ElevationReviews of gearelevation.com

Response from Gear ElevationMay 15, 2025

Hi Angela, thank you for taking the time to leave a review. We're truly sorry for the confusion and frustration this has caused, and we completely understand your concern. While we are a US-based company, some of our products—like the cat grass treats—can sell out quickly in our US warehouse. In those cases, we may ship directly from our manufacturing partners overseas, such as in China, to avoid delays and keep prices more affordable for our customers. We also have fulfillment centers in the US, Canada, Malaysia, and Singapore, which is noted in our FAQs. Regardless of where an item ships from, all products undergo strict quality checks by our US-based team to ensure they meet our safety and quality standards. We appreciate your feedback and are always working to make our processes more transparent. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help.

Response from Gear ElevationMay 13, 2025

Hi Heather! We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. Receiving the incorrect item is understandably disappointing, especially after you’ve taken the time to reach out and provide supporting photos. Please know that your case has already been escalated to our fulfillment team for investigation. We understand the delay in resolution has been frustrating, and we deeply regret the repeated follow-ups without a conclusive update. Rest assured, we are committed to resolving this for you as quickly as possible. Our team is actively working to correct the issue, and we will keep you posted on any updates via email. Thank you for your continued patience, and again, we are truly sorry for the trouble this has caused.

Response from Gear ElevationMay 12, 2025

Hi Tin-Man! Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been. We’ve gone ahead and canceled your membership and made sure that you will not be charged again in the future. Regarding the refund, we kindly ask that you contact PayPal to cancel the chargeback and then send us a screenshot confirming the cancellation to our support team at [email protected]. Once we receive that confirmation, we’ll be able to process the refund on our end promptly. We truly appreciate your patience and the opportunity to make things right. Please don’t hesitate to reach out if you have any further questions—we’re here to help.

Response from Gear ElevationMay 10, 2025

Hi Lori. Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. This was never our intention. We are committed to providing full transparency, and the option to decline subscription services is clearly presented during the checkout process. Additionally, confirmation of any enrollment is included in the order confirmation email sent after your purchase, giving customers the opportunity to review and decide if the service isn’t right for them. We completely understand your concerns and recognize that there may have been an oversight in this instance. We genuinely appreciate your feedback and are currently reviewing our process to improve the customer experience moving forward. If there's anything we can do to assist you further, please don’t hesitate to reach out to our dedicated customer service team. We’re here to help.

Response from Gear ElevationMay 6, 2025

Hi Anna, we're truly sorry to hear about your experience. We understand how frustrating unexpected charges can be and want to assure you that we take your concerns seriously. It is our intention to provide full transparency and give customers the option to decline subscription services during checkout. Additionally, confirmation of enrollment is also included in the order confirmation email, so customers can review and opt out if the service isn't for them. That said, we recognize that there may have been an oversight in this case, and we sincerely apologize. Please rest assured that the subscription has been canceled, and as agreed, a 50% refund of the most recent transaction has already been processed. If you have any questions or clarification regarding this matter, please don't hesitate to contact our customer service team. We genuinely appreciate your business more than you know!

Response from Gear ElevationMay 6, 2025

Hi Laurie! We’re very sorry to hear about your experience and truly understand your frustration. We want to assure you that we have successfully canceled your membership and processed a full refund for the most recent charge. The refund will be credited back to your original payment method within 3–5 business days. Rest assured that you will not be charged again moving forward. We sincerely apologize for any confusion or inconvenience this has caused. If you have any further questions or concerns, please don’t hesitate to reach out — we’re here to help.

Response from Gear ElevationMay 5, 2025

Hi Vita! I'm truly sorry to hear that your grandson never received his reversible octopus—we completely understand your frustration, especially after such a long wait. That’s not the experience we ever want our customers to have, and we’re here to make it right. It sounds like the order may have gotten lost in transit, and we’d never intentionally ignore or delay any delivery. Please reach out to us directly at [email protected] or 888 353-8373 with your order number or the name and email used at checkout so we can investigate right away. If the package is confirmed lost, we’ll gladly issue a replacement or full refund—whichever you prefer. We appreciate your patience and the chance to fix this.

Response from Gear ElevationApr 29, 2025

Hi Denise! We're truly sorry for the experience you've had, and we completely understand your frustration. I want to assure you that your order is now being processed and is scheduled to ship out very soon—you’ll receive tracking information as soon as it’s available. Also, after reviewing your account, I can confirm that you are not subscribed to any membership program, so you will not be charged any recurring fees. We appreciate you bringing this to our attention, and we’re committed to making this right for you. If you have any further concerns, please don’t hesitate to reach out—we’re here to help.