Blizzard EntertainmentReviews of gear.blizzard.com

Gosh! I wish I read Trustpilot before ordering: I preordered a T-shirt (order BLF24262). They sent it to me through UPS, who delivered it to someone else in another town. When it was done, I received a mail with a button "if you didn't receive your package, click here." This gave me an email address to whom I wrote. No answer. I wrote again a week later, no answer. I went to the website, found the formular and explained, and I got the answer saying: === CUT === Dear Customer, Thanks for contacting us, You have to contact to UPS, and tell them that the order delivered It should not be delivered to another address, theyc have made a mistake and must deliver it to their delivery address === CUT === I've answered to them it is not my job, but theirs (and beside, the law in this country, like in most european countries is that if you receive something you didn't order you are entitled to keep it, so not even UPS can do anything about it)... Well... No answer! Be sure to use PayPal if available so you can start a dispute and get your money back. Otherwise, you're screwed.

Absolutely appalling service. Ordered an item on pre order, waited 15 days after the date it was released. Emailed repeatedly, told on chat they will respond heard nothing. Now 12 days before Xmas they say they don’t have it. Thieves for taking money when they can’t even be bothered to either send it or let their customers know. No apology. Horrendous. Do not order from them

Terrible service. New company is worse than the last. Spent 2 hours trying to contact them via chat. They kept responding someone will be with you in a moment. I then called, spent 1 hour being in que 1. Don't buy anything from them. Be aware!

I ordered a T-shirt from this site. My money was taken immediately and a couple of days later the product arrived. It had no tag, the image on the T-shirt was far smaller than what was advertised and the image itself was degraded, smudged, had missing elements and on some parts there were holes where you could see the fabric. I wrote about a return. I received their confirmation email that was followed by a week silence. I replied a couple of times asking for an update and still no response. Finally I used the live chat function on the site and somehow got to arrange, that if I send them photos of the product and the packaging they will send me a pre-paid label, which supposedly would not require me to pay for shipping, but I was not given any further information what to do with it upon writing a follow up email, because it was ignored. I decided to use the live chat feature of the site again, explained them my issue and asked: When will the label arrive? What am I supposed to do with it? Will I be notified when it gets shipped? How about when it arrives? Will it be at a personal address or at an office? How big is it and will it fit trough a mail slot? I was left alone for about 5 minutes then the person on the other end said "please hold" and ended the conversation. A couple of minutes later I received an email from a person, whose email address ended with shop.realmadrid.com, nothing to do with blizzard, who replied to the my previous emails saying that they have notified the logistics department about the return label. It is my honest opinion, that no one who values their money or is a fan of a single of their games should buy from this site. They will get your money, ship you a falsely advertised and damaged product and when you ask for a refund will ignore you and stall your times, so they won't be forced to give you the refund. I will continue to ask for a refund, because for such a low-quality product it was very expensive. Hopefully they won't stall and lie to me and actually give me the refund.

I placed an order four weeks ago. The money was taken immediately, but my order has yet to process or ship. I have attempted to contact their customer service six times since then, most recently to cancel my order and get a refund. They have never, not once, ever responded to me. It is very difficult to get them on the phone, and when I finally did get through to a representative, they had no idea what was going on on any level. They promised that I'd receive an email following up about my order within 24 hours. That was over two weeks ago. I have reported them to the Federal Trade Commission for fraud and I encourage anyone experiencing this same treatment to do the same. If they're having trouble handling orders they could at the very least communicate this, or communicate ANYTHING to their customers, not just ignore them completely.

Fine but i will prefer yellow pages

This has to be the worst customer service I've ever experienced. When asking a question in chat, I get unrelated answers in broken English. Also, when continuing conversations via e-mail and asking for an update on the matter, I get a duplicate copy-paste response or no response at all for weeks.

A few years ago I have ordered some merch and it did not came in time and even that i had to pay some extra money because of the delivery from another counter even they included taxes in price for shipping. Now we have ordered two collector’s editions for new WOW expansion and one book. The book come early but it was horribly damaged and no collectors editions. Thw support is so horrible and i wont buy anything else because of this experince. Thanks Blizz