Blizzard EntertainmentReviews of gear.blizzard.com

Order BLS1394 Ordered a Lich King statue from them and my overzealous credit card company blocked payment as they flagged it as suspicious. Immediately got it released. Contacted Blizzard and they said they couldn't take the payment the order was cancelled and I would need to order it again which I did. Next thing I know they have taken payment for both. Immediately contact them to cancel and refund the 1st order. What ensues is 3 weeks of them messing me around constantly telling me they will urgently cancel the order and refund me (which doesnt happen) with them frequently not replying or replying with vague messages. Their telephone team cant do anything but take messages. The webchat people are extremely vague, will change their narrative at the drop of a hat and don't seem to have a clue what's going on or how to get anything done. 3 weeks after me telling them to cancel and refund the first order both orders turn up on my door. I contact them and as per their returns policy request a prepaid return label. This starts another nearly 3 week of the same ordeal of constantly being told they will send one to me and then nothing with frequent meaningless replies where they clearly don't even read your messages properly. Eventually got the return label and the refund but all in all had to contact them between 20-30 times to sort out what should have been just cancelling an order. Raised a complaint with them about this and they never got back to me

Commande passé sur "l'ancienne" boutique, et depuis plus de nouvelles ! ma commande je peux me la mettre ou je pense, sans aucun mail d'annulation ou d’excuse. Je remercie blizzard d’aller toujours plus loin dans la médiocrité quel que soit le domaine abordé, bravo.

Preordered an item and they then told me it was out of stock and asked me if I wanted to cancel. I told them to cancel and bought it off Amazon same day, arrived next day. Three days later they told me actually it wasn't out of stock and they were sending it me now but I could return it. Unable to use their online portal to return it. They resorted to asking me to mail it to them directly with a hand written cover note. Disputing through Paypal.

In regards to order 21-6950-1973 which I’m pretty sure I order on the 25th of November or so and was allegedly shipped by landmark global and was supposed to get here by the 10th of December I have not yet received my items and the tracking provided does not seem to work for me. I also was not able to find customer support page so I don’t know how to find out what happened to my items

Ordered Lilith statue more than 6 months ago with 15% discount. Today I received an email from them saying that they don't have enough stock and will need to cancel my order. This is just not acceptable from such a big brand. Just hope there are no issues with my refund.

Do not even bother buying something from Blizzard...is a ripoff 100%. They are not even saying on the website which materials are the items made. I've got a damaged sh1ty overwatch jacket (the Hanzo/Genji one) for which I've paid a premium price of 120$ only to find out that is made of 100% polyester. I've contacted the support address for more clarification and they offered a 10% discount. Now I need to pay another 6.5 quids for a refund but now I know I'll never buy anything from blizzard again. PREMIUM PRICES FOR CHINESE QUALITY

Service après vente affreux. J’ai payé avec PayPal, il m’a compté l’adresse PayPal pour l’expédition Après 1 semaine à me battre avec eux par mail et appels téléphoniques ( impossible d’avoir un service français soit dit en passant ), plus aucune réponse de leur part et ils refusent de changer l’adresse de ma commande. J’ai ouvert un litige PayPal afin d’être remboursée Un conseil commandez sur des sites revendeurs et pas le site officiel, en plus d’avoir une boîte qui est entrain de couler, blizzard nous confirme bien son incompétence sur tout les points.

Remboursement difficile (toujours en cours) et facturation de frais de dossiers lors d'annulation de commande. Je ne pensais pas ça de la boutique. J'ai du annuler deux commandes. Une n'a pas été remboursée dans l'intégralité avec une facturation de frais de dossier (ce qui est illégal). L'autre n'est toujours pas remboursée, cela fait plus de deux semaines... Pas de réponses à mes mails, impossibilité d'avoir un service téléphonique en français (ou on me dit que le remboursement va venir), le tchat ne marche pas. Bref si vous aimez les produits blizzard, privilégiez l'occasion ou le site US éventuellement mais certainement pas le site EU... Si je n'ai pas de changement d'ici quelques jours je compte déposer une plainte sur econsumer.gov.