Blizzard EntertainmentReviews of gear.blizzard.com

I ordered an $80 PRE-ORDER sweatshirt for my son the same day my daughter ordered it for him. I sent them a message immediately asking them to cancel my pre-order. They responded that they cannot. Explained my situation, but still cannot cancel. I cannot attest to the quality of the now 2 exact same sweatshirts that he will get. Very disappointed. Order #BLS319320

Taking people's money without having an actual support contact option should be a crime. The forums provides no actual support and should never be used as the primary support contact. Absolutely does not listen to it's actual customers and only cares about the stock holders or streamers.

Played for years and love the game of WoW. However, i think im calling it quits. Cant even get a gm to remove an authenticator that is attached to a number and phone i no longer have. Wants me to send him an essay of toons and transactions. "What is he there for ?" Im not gonna go do a damn research project to remove my authenticator. Everytime i go to resub i run into this and i think to myself "why would i give these people even a single dollar more of my money"

I had to return 2 items due to incorrect sizing they have been giving me the run around for 3 months with no refund in sight. Don't order from them!

Hard that a company like Blizzard have that kind of merch shop.. Get 4 weeks same Email respond after that they told me to late for refund.... just a scam...

Bought a gift card and ran into an issue, there has been zero response from multiple emails with no sign of even being contacted to rectify things.

I've been a Blizzard customer for over 20 years. My whole family plays WoW. I've never had a problem until now, and honestly, this experience has completely shaken my trust in Blizzard's merchandise operation. I ordered 4 items on 27th November for Christmas presents - two wearable blankets and two pairs of pyjama pants. Paid £246 including £38 for express shipping to make sure they'd arrive in time. On 24th December, one pair of pyjama pants arrived. That's it. One item out of four, worth £32 out of £246. No warning, no email explaining a partial shipment - just a lone pair of trousers in a box. Christmas ruined. What followed was 20 days of the worst customer service I've ever experienced: - Advisors who knew nothing about my order - Being told it "hadn't been dispatched" when I was literally holding the tracking number - Promises of email updates that never came - Advisors ending live chats while I was mid-sentence - multiple times - Excuses that kept changing: "pre-order delays," then "supplier issues," then "waiting for restock" - A complaint ticket that was completely ignored The remaining items finally got dispatched on 13th January - nearly 7 weeks after ordering, and 3 weeks after Christmas. I still don't have them. When I pushed for a refund on the express shipping I paid for but didn't receive, they offered £20 instead of £38 because apparently sending my order in three separate shipments over 7 weeks counts as "standard shipping." When I pushed back, I was told they "expected respect" from customers - as if being frustrated after 20 days of this nonsense is somehow unreasonable. The products themselves are fine. What I paid Blizzard for was reliable service from a company I trusted, and what I got was chaos, silence, and being made to feel like a nuisance for wanting my order. If you're thinking of ordering from the Blizzard Gear Store: don't do it for anything time-sensitive. Don't trust express shipping. And be prepared to fight for weeks if anything goes wrong. 20 years of goodwill, gone in one order

If you dont fit the Size you ordred they send you trough the longest process, and wants you take pictures of the clothes and all sorts of stuff.. never buying from this company again.