Blizzard EntertainmentReviews of gear.blizzard.com

I had ordered from the Blizzard store in the past a few years ago, but it looks like the entire store has been outsourced from Blizzard's control since then. I placed an order for a WoW t-shirt a few weeks ago, and when I opened the package it was a completely different shirt. The tag on the shirt said it was supposed to be the WoW ducks shirt, but it was some kind of shirt with soldiers with skull masks on tarot carts (not even remotely the product ordered). I tried contacting customer service through the chat and couldn't get any response for about 3+ hours. I tried calling and sat on hold for over 30 minutes before giving up. I have submitted a ticket through the contact form and not heard back, and have tried multiple times to use the chat. The few times I managed to talk to a human they said I had contacted the "EUR" chat even though I am located in Canada and the order itself was shipped to a US address. I am currently trying to use the chat through a VPN in the US to see if that helps me get through to the appropriate chat. I tried reaching out to Blizzard support directly and they told me that I had to go through the Gear Store contact as Blizzard has no control over the Gear Store. I am really struggling with how to get a resolution on this issue. I am afraid to do a credit card chargeback at this point as I am worried this will lead to my account being completely banned from all Blizzard games in the future which would be worse than being out the $30 I spent on the shirt. I am completely disgusted at how bad this customer service is. Blizzard should read these reviews and recognize that the Gear Store provider is providing a completely inappropriate level of service to Blizzard customers and is inadvertently tarnishing the entire brand. I just wanted a silly duck t-shirt - not a kafkaesque customer service nightmare. The package said it came from Legends Global Merchandise so my next course of action will be to start calling this company to see if I can get anywhere. Avoid the Gear Store at all costs.

My order never arrived, I had to chase them so many times and never really got an answer that helped me or was useful in any way. The EU customer service is usually not available or you wait forever, the US customer services can't help you and so you end up wasting an awful long time for nothing. The order never arrived and in the end was cancelled because it was "out of stock". Apparently that takes them 2 months to find out. Then first they said it couldn't be reimbursed, so we had to chase them over the refund about 4 times. Save yourself the time and effort and buy somewhere else.

I have ordered 2x hoodies and a t-shirt in august 2022. Everything seemed fine, I have ordered in the past and never had any issues. To shorten this experience: to this day, I have not recieved my order or a refund. The package was never out for delievery, it was immediately send back. In september I was nearly chatting every day with customer service and getting very frustated. Allegedly the order was re-sent in october- but is still lost. I will never order something EVER AGAIN.

Commande effectuer en octobre pour Noël. 2 pulls overwatch 2 pre commande . Ceux ci afficher envoie au 11 novembre donc parfait sauf que la date n'a fais que changer ensuite. En contactant le service client il me donne une date en janvier alors que sur le site une autre est afficher. Demande de remboursement qui n'a jamais donner suite. Un deuxième contact pour ce service client nul et qui visiblement n'aiment pas travailler disant "oui le remboursement est en cours on vous envoie la confirmation " sauf qu'il n'y a jamais eu de confirmation ni remboursement. Nous avons déménager et devinez ce qui vient d'arriver dans la boîte aux lettres ou nous ne sommes donc plu ? OK les jeux sont bien mais leur site est à fuir !!

As other customer already mentioned, I also ordered the DF collectors edition and received a damaged item. Trying to get an replacement in this case is impossible, the Blizzard Gear support always will answer with this text: "We have reviewed your case with the Quality team, and since the damage was very minor and we do not have more stock for a replacement, we are unable to offer any alternative to your product at this time. We are working hard to review all packaging and shipping processes so that this type of situation does not happen again, but sometimes the physical state of the orders is beyond our control (customs, airports,...)." Shipping is clearly the responsibility of the merchant, especially when the packaging is extremely bad and cheap for a high quality product as a collectos edition. Since Blizzard Gear is refusing a replacement I made a chargeback and now waiting for a return label, but when asking for it, I only get the reply above

Ordered a 1 shirt for christmas. Was charged almost a month ago and nothing has shipped with no communication from this business. DO NOT SUPPORT BLIZZARD GEAR STORE!!!!!! this business WILL eventually run themselves into the ground.

Ordered a sweatshirt for my grandson in November for Christmas. It still hasn’t come and it’s December 30. No communication whatsoever from them. Horrible customer service.

They're a complete disaster. I pre-ordered the collectors edition of Dragonflight and it's been a nightmare. I recieved it in a plastic bag shipped internationally in November. Made my first complaint in early November, no response till December. They initially agreed to send a replacement and fully admitted fault. But just before Christmas, they flipped on that and are trying to say the damage was beyond their control! I'm absolutely livid, it was not beyond your control that you sent an expensive product in a plastic bag instead of a box, the whole situation is moronic and exhausting. I've had to buy a digital copy of the game because they told me the code would be cancelled, and now I'm still here fighting. This is exhausting. I really wanted to buy some gifts this year and have been afraid to buy from them during this experience.