Blizzard EntertainmentReviews of gear.blizzard.com

Still horrific! I have been using blizzard products and merch since my older kids now on their 30s were teens I recently purchased a product for Christmas and spent the same amount of money on next day shipping finally received it 4 days later and have been emailing and auto botting trying to get a response for a refund on the ridiculous amount of shipping paid and receiving it 4 days later still no answer from anyone this is horrible customer service and a total rip off nothing has changed in years.

Blizzard gear store has terrible customer service response times and an archaic return/cancellation/refund policy. Doesn’t make sense. Again the blizzard gear store is terrible, assumed since it was blizzard it be pretty good…should have read the reviews. Will never buy from gear store again.

Absolutely horrible. Ordered World of Warcraft dragonflight collectors edition in german which arrived damaged, so I asked for a refund. After 14 days of calling and emailing them I have always been told to wait for an email response. I Also made another order for the same item in english 12 days ago. It has not arrived and I did not even get an email about when it would arrive. (I have also been told to wait for an email by the customer support. 100% do not reccommend shopping on this site.

Absolutely the worst experience in my life! Waiting over a month for delivery, contacted customer support 3 times, no one even to want to help me. Never again!

A fuir absolument ! J’ai acheté une édition collector de Dragonflight beaucoup plus cher que les précédentes versions car c’est devenu une exclusivité de ce site… Le produit est arrivé sans presque aucune protection et évidemment il est abîmé de partout. Après avoir contacté le sav on m’a proposé un remboursement à hauteur de 30% que j’ai accepté puis silence radio… Après les avoir relancé maintenant il refuse ! Je n’ai jamais vu un SAV aussi déplorable à ce niveau là c’est purement de l’arnaque !!!

I would say they have horrible customer service, but I'm not sure they even have any. I managed to talk to a real person on the phone only to be told the US help staff is only there 9am-5pm, which is not listed anywhere on their website. Again, with live chat, was told the same thing. They tout 24/7 customer service but clearly not. I sent an email with absolutely 0 response. I was on hold on the phone for close to an hour. I sat waiting for a representative in live chat for hours. I waited 12 days for an order to ship, and it has been stuck in limbo for another 12 days as "label created" I have requested a chargeback with my credit card company as I don't see myself receiving this item at all. I've bought from the gear store before so I didn't think much of it, but since they moved to this new company I would NEVER buy from them again. Highly suggest NOT using their store to anyone. It's not worth the risk.

Colis reçu endommagé car extrêmement mauvais choix de conteneur (une simple enveloppe en plastique) suivi du pire support client que j'ai vu de ma vie... Délais interminables, absence complète de réponse, ... J'ai du les recontacter par 4 fois par le biais du chat pour que mon dossier avance... et il n'est toujours pas résolu à l'heure actuelle. Cela fait plus d'un mois...

I spent 200$ there in August, it's now mid December and nothing has been delivered. Worse, I've sent multiple requests and complaints and still 0 answer to this day...This is theft.