Blizzard EntertainmentReviews of gear.blizzard.com

Haven't got my order yet, Contacted Blizzard several times and they responded saying they're working on the issue. not sure if delivery suppose to take more then 2 months when is advertised should be delivery within a week and on website status of my order showing fulfilled.

*AVOID* - I never usually write reviews but this company is a absolute joke and are practising ILLEGALLY. I received items spending £250 ish and they were not as described. The pictures of the item they had on their website was different from what I received. (The site said a game was included and it wasn't!). Anyway you would think they would offer a label for return but they didn't and said I had to ship out and they would re-fund me afterwards for shipping costs. It has been 2 months and although they refunded me for the return of items, they still haven't refunded me for the postage I paid. I have a email of them advising to provide bank info so I could get paid back and now they saying they cant refund me the shipping costs??????? Its like the person who responding doesn't remember or read the whole email chain. Furthermore inline with Consumer Rights Act 2015 this is illegal. UK Public General Acts2015 c. 15PART 1CHAPTER 2What statutory rights are...Section 11 > Goods to be as described

I have bought tots of items from them, I already knew that their customer service is a joke. They havent refund me £200 from a delivery that I never received because EVRI returned it to them after one... failed attempt... I had to re order the items. one month later still zero refund from the returned items and my 2nd order still unfulfilled and now the items have been sold out.. it takes ages for them to reply and when they do they are full of blunt excuses... I end up getting the items from ebay for the same price... so yeh just go and dispute them with your bank. they will never refund you by themselves...

J'ai précommander mon edition collector de WoW Dragonflight, et comme pour beaucoup la commande est arrivé abimer, ca fait depuis ce jour que j'essaie d'avoir mon geste commerciale dû (d'apres les annonces de blizzard a ce sujet), et personne ne me recontact jamais, aujourd'hui est au moins la 6 eme fois que je les contacts pour ce probleme, et chaque fois on m'as dit d'etre patient et d'attendre que le service concerné me recontact.... et aujourd'hui on me dit que c'est trop tard pour ouvrir un ticket pour cette commande.... C'est au delà du foutage de tronche a ce niveau là....

Absolutely shocking customer service. Would not reply to my inquiries for an update on a lead time for delivery of my not-dispatched item. When I then requested to cancel, they then replied refusing to cancel, saying that I could return my call order for a refund. My undispatched, undelivered order. I got the same response after a new and escalated ticket. I’m well within my legal rights to cancel an order that has not been processed or dispatched. Had to pursue a chargeback with my bank, which went through immediately when I showed them to refusal of cancellation. I would never order from the Blizzard gear store again. The actual worst customer service I’ve ever dealt with.

Terrible customer service, as a UK customer it takes days to get hold of anyone just to get blunt unhelpful replies. UK contact number on the site calls the US customer service who refuse to help or advise how to get in contact with the UK team and then hang up while you’re on hold. My preorder was delayed by months with little to no updates only after the original arrival date had passed. My order of over £1,000 has now been finally sent using Evri(Hermes) as the carrier that I previously contacted to request they used one of their other listed carriers while offering to pay extra to do so, unsurprisingly I’ve had three “delays” and it’s supposedly been sat at the depot that I’ve been unable to contact any service for and am not allowed to collect from. Every step of this process has been painful and unpleasant, and I haven’t even received my order yet…

Crap service, ordered something on the 17th of November 2022 - after 5 months of radio silence (where I thought this was just awaiting pre-order) I reached out to find out that they have no intention of fulfilling the order and the item I bought is not/ is no longer for sale Blizzard would have held onto my money had I not reached out to them, fairly unapologetic when confronted about it

Cheaping out on the packaging of a collectible copy of wow:Dragonflight resulted in it arriving with damages. Customer service initially were apologetic and offered an exchange of the item or 30% discount on the order. -only to turn 180 and basically tell me that the damage, in their opinion, was insignificant when I took them up on the offer. (Know your key demographic, Guys...) I'd love to avoid this store like the Corona, but Blizz' apparently does not give a fk anymore and choses to only sell their collectible items through this store. 0/10 Won't recommend.