GBI Direct (Formerly Hard Assets Alliance)Reviews of gbidirect.com

Response from GBI Direct (Formerly Hard Assets Alliance)Mar 12, 2026

Thank you for sharing your feedback Rob. One of the things that makes GBI Direct unique is the transparency of our live pricing. Unlike many competitors who require clients to call for a quote when selling, our buy and sell prices are visible in real time so clients can see the exact market spread at any moment. The spread itself is driven by the broader precious metals market and the liquidity of the specific products rather than by us individually. That said, we always want clients to feel informed and confident about their options, whether holding, taking delivery, or selling. We appreciate your feedback and your business, and we’re always happy to discuss strategies that may help reduce costs depending on your investment goals.

Response from GBI Direct (Formerly Hard Assets Alliance)Mar 12, 2026

Thank you David. Always a pleasure to speak with you.

Response from GBI Direct (Formerly Hard Assets Alliance)Mar 12, 2026

Thank you for sharing your feedback. We appreciate you taking the time to describe your experience. Our support team provided direct answers to your questions, and while they may have seemed brief, they were intended to clearly explain our current offerings. At this time, accounts are designed specifically for metals purchased through our platform, which is why we’re unable to accept metals bought elsewhere BUT this is changing in the near future! This structure helped us maintain chain-of-custody integrity and streamlined account administration within our vaulting program. We understand that different providers offer different storage models, and we respect that some clients may choose alternatives that better fit their specific needs. Your feedback is valuable, and we appreciate you considering our services. Brokerage accounts are welcome as long as your name is on the account. We wouldnt be able to accept payment from a bank in someone else's name or issue payment to a bank not in your name.

Response from GBI Direct (Formerly Hard Assets Alliance)Mar 5, 2026

Hello Kim, thank you for your comment. I can confirm that we do not cold call anyone, and we take pride in that. We may reach out contact clients who have signed up to be contacted about their account. Please contact [email protected] so our team can investigate this further for you.

Response from GBI Direct (Formerly Hard Assets Alliance)Feb 26, 2026

Happy to assist with any and all questions Gloria. Thank you for this review!