GBI Direct (Formerly Hard Assets Alliance)Reviews of gbidirect.com

Travis was courteous and helpful concerning my inability to enter my account.

Questions answered and explained.

Sammy was very responsive to all of my questions and requests.

Jennelle was very professional, courteous and very knowledgeable about the company and extremely helpful in assisting me learn about my new account, even guiding me through establishing another account.This is what customer service is supposed to be!

Sammy had a very pleasant demeanor. She was very patient with me as she explained the particular's of my mother's account. My mother has dementia and she is not able to manage her own finances.

I bought a 1ounce gold bar from them. It was sent by FedEx. It never arrived. FedEx produced a so called “proof of delivery” which had a poorly printed “signature” which was clearly not mine. Hard Assets told me that their insurance company would not process my claim! They have refused to send me a copy of the insurance company report. I am thus in the situation where my gold bar is not in my possession. It was presumably stolen. Any advice? I have still not received a copy of the insurance claim. What is the problem? I used Hard Assets Alliance in good faith. They have been paid. Yet I still do not have my gold bar as of September 17th 2024. Dr. Brian R Briggs. Still no response re insurance. Hard Assets Alliance is not to be trusted.

I have been buying gold and silver each month with Hard Assets Alliance now for quite some time. I noticed that I accumulated over an ounce of gold that has been stored safety with the company. I emailed Ryan from HAA with a request to deliver one ounce of gold to my residence. That’s when I was put in touch with Samantha the Customer Success Director. Not only did she deliver my gold, but she went above and beyond to make sure I was delivered an ounce stamped to my liking. I emailed her that the Swiss Alps held a special place in my heart. Samantha promptly sent me an email with the tracking information, so I knew when my precious cargo would arrive. One week later I received my Switzerland stamped 1 ounce of fine gold. The gold arrived well packaged and in its own numbered casing that matched the etching in the metal. I’m pleased with the excellent customer service as well as the presentation of the product. I’m keeping this gold with me for years to come, but as for the rest of my metals, I feel that they are safely stored with Hard Assets Alliance.

Sam was very helpful setting up the account.Thank you for guidance!