Francis K.
I emailed twice with no response to…
I emailed twice with no response to ship my gold. I waited two weeks and decided to call. I was quoted shipment costs of $1,000. A week later I asked for an update and got another quote for $3,400. Big difference. I asked them cancel the shipment until I decide to sell and have not heard back.
Response from GBI Direct (Formerly Hard Assets Alliance)Feb 9, 2026
I sincerely apologize for the communication breakdowns you experienced - you should never have to wait weeks for responses or receive conflicting information. The pricing discrepancy from $1,000 to $3,400 reflects different shipping methods (the higher cost is for armored transport required for high-value shipments). However, that should have been clearly explained upfront, not discovered through conflicting quotes. I'd like to ensure this is properly resolved. Please reach out to our team directly so we can clarify and discuss options that work for you. We will do better on response times and clarity. Thank you for the feedback.