Royal Dutch Gazelle North AmericaReviews of gazellebikes.com

we bought 2 gazelle e bikes ultimate10 and are disapointed with the service we had, AT first we had bought a ultimate and a medeo. wich was exchanged later on for another ultimate The main complaint is about the suspension- it is very noisy, no help from the store they say it is normal... Then 1 bike had a bell the other no after asking they oblidge no mention about what is needed to inflate the tires, had to go back and buy the adaptor wrong size of bike then seat not adjusted properly and told it needed to be sawn but when got back at the store they said another story and adjusted it. we do not want to go back to that store for service and we would like to resolve the problem of the suspension which does not sound like a quality bike at all

Bike is terrific, just to in perfect shape upon delivery: 1. There's a squeak, 2. Missing a reflector, 3. Missing handle for battery, 4. Very hard to move gear handle, and, 5. Seat not adjusted properly.

This bike is a beauty and a well built machine. The finish, including paint and weld joints are impeccable. The bike is big, too big for me due a back injury. While its size/weight make for an extremely comfortable ride, stops and starts are only faintly similar to a conventional bike. The bike is not particularly maneuverable and feels like a tank when negotiating sharp turns and mitigating street traffic. From a cosmetic perspective I’m curious when considering the flawless finish of the bike that quality control didn’t get around to bundling and securing the cords on the handlebar area. Also, the headlamp while integrated, seems like an afterthought based on mounting and lack of intensity. Unfortunately, even with the Bosch mid-drive, the bike is terribly underpowered, lacking torque to easily assist on grades. I don’t think I would purchase this bike if I had the chance to reconsider.

I received my bike approx. 10 days ago. I rode my bike about three times and heard a strange noise with my bike's break. For safety reason, I took it to my bike shop and learned that it wasn't installed correctly. It is unfortunate that I experienced such a simple issue so quickly. That's one of the issue. As for on the bike, I feel that missing a water bottle holding screws as a standard offering is unacceptable. From the pictures online, the C380 HMB had water bottle holder screws, while the actual bike is missing them. I am very disappointed that a bike doesn't have water bottle holder screws as a standard feature.