gauchorestaurants.comReviews of gauchorestaurants.com

Expensive and average food

I went on a works Christmas meal to Gaucho Manchester. The service wasn’t good. We had food arrive we didn’t order and we were charged for it. The wine order was taken wrong and we were told we wouldn’t pay extra but it was still added. The service charge is daylight robbery as the service we received was poor. The steak was the only nice part. I have since complained and got only one reply to 4 emails to say someone believed the restaurant had received it. Since then despite requesting a response I’ve been completely ignored. Their customer service is beyond incompetent. Unless you are going to turn up eat a single steak and leave I wouldn’t bother.

A failing brand

An almost empty restaurant by 8pm. 3 tables out fo 30+ still occupied. I wonder why? The supposed Minestrone contained no tomatoes of any description, no discernible pasta and was a watery green inedible mess. The Chateau Briand was acceptable but not cooked as requested. House water is £5.50 a bottle and the wines are expensive. We will not be going back to Gaucho and I fear for the company’s future.

Visited the Richmond branch. Starter - Minestrone soup - very tasty, a little salty Main course - Chimichurri ribeye for main with side of green vegetables and mash potato - tasty Dessert - Pancakes with banana split ice cream - tasty Enjoyed all of it. Was even happy to pay the £170 bill (including wine) except when I went to the toilets and saw how disgraceful they were, e.g. dirt, dust, mould, lots of black marks/stains which the General Manager casually told me were from smoke (not sure how that makes it OK). General Manager assured me next time I visit the above will be rectified. Let’s see????

Our server was Ana Bianca, she was super professional with a great recommendation for a Melbec that was delicious. I have to recommend the burger, I know it is a steakhouse but the burger is FANTASTIC!!

After looking on there website we decided to book Manchester for our anniversary on Valentine’s Day. The service was absolutely atrocious, the staff were wearing dirty white shirts and there was just no etiquette about them whatsoever, it’s like it was a chore to serve you. We was placed on small table in the dark, and couldn’t read the menu, the candle was not lit. We ordered the £115 chateaubriand medium rare, it arrived in what can only be described has a hospital metal bed pan and was more rare than medium rare, we had to ask for the condiments as none on the table. A couple of young ladies got up and went to the toilet and when they came and they had re set the table for more guest, the shock on their faces was priceless.

I would like to acknowledge that both the waiting staff and the quality of the food were good. However, this was significantly undermined by the conduct of the restaurant manager, Dominic, whose handling of the situation was disappointing and unprofessional. It was clear that the manager was struggling to cope with the pressures of service and, as a result, made it evident to our waiter that our table needed to vacate. This occurred despite the fact that our party of six had only just completed dessert, had been dining for approximately two hours, and had spent in excess of £400. When we attempted to raise our concerns regarding his manner and approach, the manager was dismissive and unwilling to engage in any meaningful discussion. The matter was brushed aside with a cursory verbal apology, which did not adequately address the situation or our concerns.