Gate 1 TravelReviews of gate1travel.com

Just a question why not Spanish speaking tours?

We just joined a 10 days foliage tour from 10/1 to 10/10/21 and the tour was excellent. Both the tour guide Bob Konen & Mike the driver were excellent. When I came back, I filled in the questionnaire and forwarded it to my son to do the same thing, but he couldn't do it since it said it was completed my me. I called Gate 1 3 times this week requesting them to send another questionnaire to my son or to my e-mail address. They said they did send it but we never got it. I don't know why you make it so difficult for us to send you back the questionnaire?? Maida Cheung

I booked 3 trips with gate 1 for Turkey, S Africa and Spain. I was suppose to leave for Turkey on March 12, the same day as Trump closed the borders. I was worried about refunds and maybe because I knew I wanted to keep traveling I just used the refunds for credits in the future. That wasn't any problem. I can't say what the hotel, guides, etc will be like since I haven't been on a trip yet but I'm optimistic so far. My trip is in March to Kenya/Uganda and I'll write more after that time. My experience has been good so far so I'm giving them a 5.

I am extremely upset and disappointed. I asked a question about rebooking due to passport delay. My trip was canceled. Refunded $200 of almost $2,000.00. No one responded nor called me! I need answers!!!!

Gate 1 is a scam. They offer a discount if you pay using methods that are non-refundable such as ACH. They sell travel insurance literally called "cancel for any reason" and will find any reason not to honor it. Their hold times are >2 hours if you try to speak with them, and their website communication option does not work, unless you are booking and sending them a payment. The company is designed to intake money, and deliver as little as possible. After I had paid the flight was changed and would have taken much longer than originally planned and the rooms were continuously downgraded AFTER the payments were received. I tried to cancel before the 72 hour window several times but the > 2 hour hold times and broken website made it impossible. Their company is designed to keep your money, and deliver as little as possible.

Just got off the phone with a customer service agent who acted as if it was my priviledge to deal with her as opposed to trying to be helpful and doing her job. My husband and I have travelled with gate 1 several times and booked a trip for my son and his partner so I think that as repeat customers we definitely should be treated as valued customers. Anyway this lady had zero answers for me. Was snotty and threatened to hand up on me as I was being condiscending. I'm think asking for an accurate itinerary is more than reasonable. As my husband and I are nearing retirement we are hoping to do more travelling but am not at all sure if Gate 1 will be our first choice any more. There are a lot of companies out there. In addition: every time I called them the wait time was well over an hour (actually closer to 2 hours) I left a message for a call back several times and today finally someone called. Lucky me I got someone with attitude

We used Gate 1 travel 6 times in the past and overall they were fairly good. Recently we had a somewhat unhappy experience with Gate 1. We reserved a trip to Mexico in May 2020. The airline was Aeromexico and it cancelled the flight in late April. Gate 1 cancelled the land trip at the end of March. Our initial deposit was through our VISA card which covered the airline cost and a small additional amount for the land tour. We made a mistake by paying the remaining balance by check due to the small additional discount. Aeromexico refused to reimburse us the ticket cost and only offered a voucher for future flight within 14 months. We informed Aeromexico that since they cancelled the flight they are required by law (department of transportation) to reimburse us the ticket cost. They told us that Gate 1 purchased the tickets for us so we have to get the ticket money from Gate 1. Gate 1 did something not very professional and possibly not legitimate. Gate 1 agreed to reimburse us the cost of the land trip. We thought it would pay back to our credit card company and deduct the airline cost from the initial deposit since Aeromexico wouldn't pay back the ticket cost. Instead Gate 1 fully reimbursed our entire initial deposit by credit card and then deducted the airline ticket cost from our remaining balance which we paid by check. By doing it this way we can no longer use our credit card company to settle the dispute with Gate 1. Gate 1 told us they will pay us back the ticket cost only if Aeromexico reimbursed them the ticket cost. Aeromexico then filed bankruptcy and we thought we have lost the ticket money. To our surprise Gate 1 sent us the ticket money last Tuesday and it took 18 months to get our money back. Our advice is not to pay the remaining balance by check. The saving is only 2% of the remaining balance since our credit card gives 3% discount for travel. We are confident that had we paid the entire amount by credit card then we would have got our ticket money back from Gate 1 much earlier.

Gate 1 cancelled my trip to Europe 4 days before departure, supposedly because of the Netherlands Quarantine Restrictions, this was one of 4 places I was scheduled to tour. They emailed me and called me twice to ensure I knew of the cancellation which I thought was odd. I was told by both of the Representatives that I would receive 100% of my money back within 2 weeks. I immediately checked their website and saw there were other tours going to the same locations after they cancelled my tour (I was traveling alone). After 2 weeks I checked my travel portal to find out that I am only receiving the "Land Tour Fee" back (Which I have not received yet). That the $700 for the Flight and the $299 I paid for the Travel Insurance is not being refunded. After 3 different calls requesting a manager call me to explain why they are keeping $1000 of my cash, today I received a call from a very rude manager who wanted me to only listen and not ask any questions, he treated me like I was his wife, not a customer who trusted that they would provide me the services I paid for. I get it Covid changed the world, stuff happens, that is why I paid the $299 for the Insurance, but Gate 1 Cancelled, not Me. After he hung up on me, I called Gate 1 back to ask the Representative how to use the Air Travel Credit, $700 in the future; she had no idea. There was no Cancellation Number or ID noted on my portal. I said "Okay." Next question: Why am I being charged the $299 for Travel Insurance that I can't use because Gate 1 cancelled the Tour. She used the analogy, "If you purchased Car Insurance then you cancel the Car Insurance, you do not get your money back....That is a Lie and when I said 'That is a Lie" she hung up on me. The Truth is: Yes, The Insurance Company does refund you your premium back because you did not use the Insurance, there may be prorated charges for the days used but you get refunded. The Insurance Company knows that is Fraud and Theft for keeping Money for Services not Rendered. I am so disappointed by the way Gate 1 is benefiting financially from those of Us who trusted the company. I'm shocked and can't believe they treated me in such an unprofessional manner.