Gate 1 TravelReviews of gate1travel.com

We booked a trip to Greece about 3 years ago. We booked 13 days Turkey Treasure last year and because of Covid-19 we booked in September 2021. The hotels were changed at the last minute. Most of the hotels were of poor quality The air conditioning were not delivering cold air. This is the last time I will use Gate1.

We are based in Melbourne, Australia and have been on several tours which were booked through the Gate 1 Australian office based in Melbourne We had booked 2 back to back European tours for earlier this year however covid19 put a stop to those and any travel outside Australia. The team at the Melbourne office were outstanding and went out of their way to ensure a smooth booking process and credits when the tours were cancelled. We can’t begin to tell you how very disappointed we and many others are with the decision to close the Australian office permanently. Dealing with the Gate 1 office in the USA is impossible

Booked a trip July 23rd for Dubai in November. Signed the customer agreement and agreed to all the terms. A month later after paying they tell me a vaccine is mandatory for my trip by them.. NOT MY PLACE OF TRAVEL. Basically tried to force me cancel with no refund! When they finally agreed to a refund they said I wouldn’t receive it for 8 weeks! SCAM company. Even admitted I didn’t sign off on the vaccine mandate because it came AFTER I booked. Wouldn’t recommend to anyone.

Had a trip to Iceland scheduled and a Covid surge happened in the country with the US State Department issuing a level 4 Advisory: DO NOT TRAVEL. Gate 1 would do nothing but let me lose my money if I decided not to go. Very reckless company and apathetic management. Would never book travel with them.

I have been on two Gate 1 tours and had very satisfactory experiences. This time our flights were rescheduled making us miss a day of the tour. We have spent hours trying to solve this situation and trying to get a supervisor to help is totally impossible. The front line employees have little authority to assist in problem solving and even they are challenged to connect with their superiors. We were really looking forward to this trip and now it is just one huge headache! Very disappointed!

We have used Gate 1 in the past, and were very satisfied, Presently, however, they have no concept of customer service. The Gate1 website wouldn't let us save the excursions or emergency contact information we had selected, so we have called several times. Twice now the recorded message has said "call tomorrow"; when we got through the wait time was 2-1/2 hours and then our call was dropped. It's impossible to straighten out things on their website; we added the excursions we wanted, we saw the amount owed change, but when we checked later the reservations were gone. We have a print-out to confirm this, for what's that worth. WE MUST TALK TO A LIVE COMPETENT AGENT ASAP OR WE WILL HAVE TO CANCEL!!

I have enjoyed all my trips from being overseas to American State Parks and States in general. The guides are knowledgable and vibrant with energy. The drivers for tour buses are professional for sure. I have always included air on all my trips and have never had a problem. I wrote this review because I remember looking at the reviews before I went with Gate1, and they were awful, but one lady gave a nice review out of 20. Most complaints were about air travel which Gate1 has no control over except the booking which I have not had a problem one. My trip to Turkey was canceled by Gate1 for safety reasons 6 years ago; I had paid in full for trip and air, they gave me back all my money with no problem. That one lady's review has brought me a lot of satisfaction when it comes to traveling. I hope mine does the same for hundreds of others. I am a satisfied Gate1 traveler, Happy Trails!

We have done 13 Tours with Gate One since 2012! Each and everyone was amazing! Kenya Safari, Israel, Peru, Equator, Morocco, European City Tour, Austria/Innsbruck, Iceland, Scotland, India, China, Thailand, Japan. Booked and rebooked 3 more this year! (2021) We always received what was promised, best Tour Guides, 4-5 Star hotels, great transportations, very affordable prices! Highly recommended!