Gate 1 TravelReviews of gate1travel.com

Had a great time two weeks and a great European tour! Nice people to deal with . They were so obliging with us a group of 7. We had plane problems but they waited for us. Thank you Gate 1!

This was our first trip booked through Gate1 Travel although a friend has used them before with the same excellent results. We originally booked a trip to China but due to political tensions between the Chinese government and Canada we decided to switch our destination. Gate1 easily accommodated our request for a nominal fee. We chose their 8 Day Essential Greece tour for this October. Gate1 had a representative to meet our plane as we landed in Athens and escorted us to our hotel answering questions and providing commentary along the way making the ride through rush hour traffic quite pleasant. Our guide for the tour was Constantinous Sfikas and I doubt if there is a better guide to Grecian culture and history. His knowledge is deep, expansive and always at the ready. No question is too obscure and all are answered with a smile and a friendly attitude. He knew all the tricks, best places and interesting stories that make ancient Greece live again for our group. His knowledge and skill maneuvered us through the ancient sites in a way that we avoided the crowds and always obtained the best possible experiences. I highly recommend Constantinous and any trip he guides as well as Gate1 for their excellent service.

There is some discrimination in the workplace. I don't know why but it seems that some people here do not treat others with the same level of respect, and this is very discouraging. The work environment is lackluster due to lack of cooperation among employees. It's not that employees hate each other, it's just that there is no synergy among them, and the company does not do anything to foster relationships among employees and management. There are a lot of other better companies out there.

I have booked 6 times with Gate1...all have been professionally handled. All travel plans went well and when I needed assistance. I got it!

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room, the inside temperature was over 90 degrees. The Front Desk told me the air conditioning was not working. I asked for a fan and they gave me a space heater. I then decided to cancel the hotel reservation and leave the hotel prior to staying the first night. The hotel told me to contact Gate 1 for a refund and was fully aware we did not stay one night at the property because of the extreme heat with no air conditioning. We booked and paid for another hotel for our entire stay in Paris. Upon our return I contacted Gate 1 and requested a refund. I got no response. I contacted the Better Business Bureau for help. I then contacted the Gat 1 Service Vice President. She refused to discuss my issue because I had contacted the Better Business Bureau. She was rude, insulting and refused to discuss the issue. I wrote a certified letter to the Gate 1 Senior Vice President who refused to issue a refund as she claimed the hotel denied we left the property! Sh reported the hotel claimed we stayed the entire time!.She requested “Documentation to prove I did not stay at the hotel”. I sent her a copy of the bill from my alternative hotel. Upon receipt she refused the refund, again asking for “Documentation” before she would consider anything. Gate 1 Travel failed to meet their fiduciary responsibility as agent for this hotel. Traveling to a foreign country one expects some level of support from the travel agency that booked your complete trip. Gate 1 does not.

If you cancel the tickets, it would be messy. You won't get a refund on time. You just have to chase the customer service for weeks and weeks.

I have used Gate1 Travel on 4 different travel trips. I am very pleased with their customer service. They have been very helpful when travel plans change due to unexpected events. Hotels are satisfactory and typically near buses or metro. Very budget friendly travel

Check carefully before booking any tour as many of them are non - refundable. If you cancel due to any reason, they won't give you your money back. I will never trust them again because I had to cancel a trip once and ended up spending a lot of money for NOT taking the trip due to personal reasons.