Gate 1 TravelReviews of gate1travel.com

Gate 1 has gone from questionable in their practices to downright dishonorable. And they don't care. After a package was booked, they actually increased the price and were inflexible in discussing this and said there was no way to escalate it. Not to mention this treatment requires spending hours on hold.

We all know that travel in the past two years has been risky. And blaming a travel company for canceled flights, cars, etc. seems unfair. I have traveled with Gate 1 Travel around the world and have recommended them to many friends. We ALL agree that Gate 1 Travel is not only a great value but high quality organization. From the minute they meet us at the airport to the day we leave, we never touch a suitcase again. They are passionate about providing spectacular tour guides, quality hotels in good locations, comfortable transportation, good meals provided and good recommendations on days off. Their tour plans are interesting and informative. They are sensitive to all travelers...especially those with some physical limitations but still providing the best experience for all. If you are considering a trip anywhere in the world and you want the experience and dedication of a travel agency that wants to provide the best experience possible, then choose Gate 1 Travel. I don't write reviews very often but I am moved to support this great organization.

I have traveled with them on multiple occasions. Always excellent service and support. Looks like most of the negative reviews on this site are because people didn't read the T&C's and don't seem to understand that when you book a trip like this airfare and hotels are booked and sometimes can't be refunded by the airlines and hotels.

We purchased a Gate 1 travel trip to Turkey but cancelled it due to COVID. In writing, it was clear that the trip was supposed to be "free cancellation". We contacted Gate 1 Travel four times to request our refund/travel voucher. We were told the refund was "in the works". We are a month later since our request and have yet to receive a refund or anything in writing from Gate 1 Travel on this request.

We booked a vacation in Nov 2021 to Fiji including air fare and lodging. About 2 weeks ago we canceled our trip due to concerns about Covid and the unreliability of flights due to covid and short staffing. Our original call to Gate 1 (after being on hold for 2+ hours) went well with the agent telling us the money would be refunded to our credit card. Several days past the refund date that we had been given, I called Gate 1 again and was told we would not be getting any money back (we had placed about a $2400.00 down payment) - in fact we still owed them about $200. We had the cancel for any reason insurance...but we were told that covid was not an acceptable reason. The airfare came with the Gate 1 package but Fiji air (who Gate 1 referred me to) does not give refunds...only credits. Gate 1 also told me that Fiji Air charged us $600.00 for canceling the flight. When I spoke to Fiji Air, I was told that they do not penalize for cancellations that the $600.00 cancellation fee for the flight was actually charged by Gate 1. So at the end of it all - our deposit has been eaten up by Gate 1 penalties and they would not do anything about the airline credit. We will need to book another flight on Fiji Air by 6/30/22 or we will lose the airline credit. So about $2400.00 down the tubes to Gate 1 with nothing but a big headache to show for it. We are repeat customers of Gate 1 and really did not have any bad things to say about it. I would warn anyone looking at Gate 1 for travel plans to serious rethink and choose other companies. You may want to take a look at Smart Tours. About the same travel options but more customer friendly.

On 31 December booked a tour. Booking stated 6 nights hotel accomodation on request. Sent online form asking for confirmation. After the holidays, on 6 December received an email it would take 3-4 days to confirm. No further communication from gate1. Hotels still on request one day before final payment due. Have filled in on line form with no response. Have sent email to gate1 executives with no response Have sent request to "amend booking" asking for accomodation to be confirmed with no response. Assume it would be idiotic to pay final balance without knowing we have hotel rooms on the tour.

I have seen some negative reviews about Gate 1, and I noticed they were mostly related to flights. I never purchased flights from Gate 1 and have had excellent experience with company.

We have traveled extensively with Gate1 and will continue to do so in the future. We were scheduled to go to Chile and Argentina in February 2022, but the trip was cancelled. We were given the option of a full refund, including our deposit, trip insurance costs, and the cost of the land portion (we booked our own airline tickets);or to receive a credit that would be good until December 2023. We decided on the refund. We have never had a bad experience on Gate 1 and found them responsive to our requests. Gate 1 is a company that you can trust and believe in.