Gate 1 TravelReviews of gate1travel.com

Our Tour Director, Salmi wss awesome. He prioritized our safety, comfort and tried his best to make sure that our needs are met. He goes out of his way to help us. He has a great sense of humor, too!

The tour for the most part was exactly what I expected. There were some activities that I wasn’t particularly pleased with, but the scenery and hotels were phenomenal.

Edwina Bracken was a terrific guide!

It wasn't the trip we booked but it turned out ok except for too many 1 night stays. Never again with so many 1 nighters.

Ou Belgium stop - hotel had only 1 bed & a very uncomfortable couch! Very dissappointed when my request was for 2 BEDS PARIS Meridian Arch de Triump had slmost sn unusable bath! Many complaints on this couldnt get in tub because sub side so high! A movable glass door that didnt stop water from going all over the floor! Toyr guide had maps not in English Pretty much useless Ear buds for the whispers not for people with hearing aids Coach bus /driver/toyr guide were good Did enjoy trip/different cities Stonehenge needs to be offered with tours-even if joined with another toyr company. I used Golden tours As with Eiffel tower These are top visits for tourists! Most have no idea how to go about get to these on their own

Our TM Khalid was fantastic. Gate1 should have arranged more dinners. We didn't have time finding a good food at FES Morocco.Ofcourse Khalid suggested some places that we find it hard to travel to a place.Botanical tour in Marrakech was a great disappoinment.When in pottery town please give more time for shopping.After all we won't come back to Morocco again

I have taken several trips with Gate 1. Some trip were absolutely wonderful, Vietnam, Nepal and Iceland. The others were reasonably good and aligned with the price point overall. There are some fair criticisms. At times, there seems to be a bit of cutting corners, especially regarding restaurants. As a result, the quality is lacking (e.g. spoiled food). When the company needs to cancel a trip a single initial communication should be sent to all affected customers. At times, some affected customers find out much later than others. It’s important for Gate 1 to be open to feedback, especially regarding traveler experiences and discrepancies regarding things such as promotion applicability. There doesn’t seem to be an effective avenue within Gate 1 for that. I had hoped the Gate 1 Facebook group page, not managed by Gate 1, would be a good place to gain and give honest insights about Gate 1 experiences. However, over time, I became increasingly uncomfortable with the culture of the Gate 1 Facebook group. What stood out was not simply that members disagreed with criticism of Gate 1, but the intensity and speed with which negative experiences were often challenged. Posters who raised concerns — including people posting anonymously — could quickly become the focus of the discussion, with efforts to question their judgment, credibility, preparation, or motives rather than simply consider the substance of what they reported. I also noticed instances where criticism appearing on one platform was apparently located on another platform and then brought back into the discussion as part of an effort to challenge the person making the complaint. That kind of cross-platform scrutiny struck me as unusual for an ordinary traveler forum. I cannot know whether any of this is coordinated, nor can I know whether particular members have financial, referral, travel-advisor, group-leader, promotional, or other relationships connected to Gate 1. But the combination of highly defensive responses, repeated efforts to discredit critics, frequent promotion of Gate 1-related products or discounts, and apparent cross-platform monitoring created the impression of a community that was less neutral and more protective of the company than I expected from an independent traveler discussion group. My concern is not that positive experiences should not be shared. It is that negative experiences should be able to be discussed without the poster becoming the target. When the response to criticism repeatedly shifts from “What happened?” to “Why shouldn’t we believe this person?”, it can discourage candid discussion and make it harder for members to assess travel risks and experiences for themselves.

We traveled in May on a stay and explore trip to Denmark with Gate 1. The trip itself was excellent. My complaint is about the return trip home. We were booked from Copenhagen to Paris and then from Paris to New Jersey. We had to be up at 3:30 in the morning to get to the airport. We found out during the week that other people on our tour had a direct flight home which left at noon. As a repeat senior traveler, there should have been more consideration given to us. When I contacted the company about this, they blamed my husband for not questioning the information initially about the flights. If we had known there was a direct flight I would have asked for it for sure. Very poor form on the part of the company.