Gate 1 TravelReviews of gate1travel.com

Still waiting from December 2021 to get refund wrote to VP Mark Kastner and senior VP Ilene Pipano and no response. We booked trip from our Parish Priest who has tred numerously to get refund

I've been on multiple Gate 1 tours and just got home from Mexico city and Oaxaca tour and it was great! They arranged a covid test at hotel and things went really well. Small group of 19, everyone wore a mask and felt safe. Hotels and included meals were all wonderful and better than anticipated. I booked online so when I did need some info I used their call back feature and it worked well. Love Gate1

We traveled to Croatia, Slovenia & Italy thru Gate1 in October 2021. The experience we had every step of the way was fabulous! When our connecting flight was canceled in Munich and we were re-routed thru a different city in Italy, Gate1 sent their driver to pick us up & drive us thru Italy, Slovenia and finally to our final destination in Croatia. They went out of their way the entire 13 day tour & we all had a wonderful time! We will be traveling with them again soon!

I booked a trip to South Africa prior to the pandemic. This was done before a vaccine requirement. I have medical exemption and can not get vaccinated. I would like the money back I put into tour which is $2,000. A future travel credit does me no good if I'm not allowed on the tour. The representative who answered was rude and did not even see that I paid for trip insurance. I have taken three trips with Gate One however, this will be my last.

We just returned from a 11 day vacay to Ecuador & Peru. It was a great vacation . Outstanding accommodations on the banks of Napa river & sacred valley. The travel guides ( Johanna in Ecuador & Juan in Peru) were knowledgeable & accommodating. They were keen on keeping everybody happy. They paid attention to the smallest details so the guest didn’t have to stress. To date we have done about 6 trips with Gate1 all good. I think Gate 1 has improved a lot BUT getting to speak to customer service is still painful, it takes hours to get one on the phone.

I’ve spent several thousand dollars on an upcoming trip. Yet, every time I try to get a hold of a customer service agent to ask about my flight time, I get a message telling me no one can speak to me that day. To try again the next day!! And it goes on day after day. It’s ridiculous!!

Missed my connecting flight due to a weather delay. The 24hr customer response was aweful. The did not rebook my connecting flight and no one answered the phone after calling for 10 hrs. I paid for my flight to get to my Egypt trip a day late. The customer service is lousy. They apologised when I returned, but I've had no luck with trip insurance to recover my lost expenses incurred. They blame Gate 1 for lack of response. I was put on hold for 2hrs and call dropped. Will not recommend this company due to poor customer service.

Unfortunately a great company has changed. I have been on many of their tours and recommended gate 1 to many people, but I will not anymore, unfortunately their customer service is very bad, they hung up on me several times after an hour plus hold. Once you put your deposit down or pay your money they won't talk to you at all. very very frustrating. I needed to change plans since my partner was having an operation. I could still go and I needed the cost of me dropping him and me still going and I never could get an answer. I know they must be having trouble because of covid-19 but they should not be booking so many tours if they don't have anyone to help you. So I lost $400 deposit and was not able to get anyone to book my tour.