Gate 1 TravelReviews of gate1travel.com

Cannot get any help with reservation 2074195. It's an easy fix but no one will step up and change my flight reservation. Instead they want me to have a 20 hour travel day when others in my group have a direct 10 hr flight. It's ridiculous how callous and indifferent this company is. Worst customer service in HISTORY. Travelers beware.

Hi travelers. We did a nice Peruvian 12 days kaleidoscope trip. So happened that at Orlando airport in USA our baggage was delayed and two days were without our comfortable belongings. Our tour manager Mauricio Gomez coped perfectly with the problem and our baggage caught up with us in Cusco after 50 hours delay. Dear Mauricio, will you take our deep gratitude and respect for your care of tourist needs and problem. Mauricio treat tourists as a family, we used to hear from him Coca-Cola and answer Inca-Cola. Gate 1 performed all points of the trip. Definitely we will do other trip with Gate 1. Yuri and Luda, Russian Canadience may 2022

Horrible travel company. Booked a trip with cancel for any reason insurance. Attempted to cancel 4 mos in advance due to health reasons and took 20 hrs on the phone, completing a application thru an entirely different company, and receiving only 50% of my paid funds. Have attempted to contact customer service by phone and email over 20 times and never received a call back. NEVER AGAIN. There are much better options available

I recently completed my 4th trip with Gate 1 - this time to Guatemala/Tikal. It was an amazing trip as were all my others with Gate 1. Wonderful hotels, top notch tour guide and bus driver and another great group of travelers. I have my 5th trip booked to Thailand in March 2023 and cannot wait!

I went on a Gate1 tour last year to the Baltic countries and it was a good experience, however, I have another tour scheduled for next month going to Kenya and Tanzania and I have a very bad feeling about this trip because the customer support has been non-existent. I’ve tried calling and get recorded messages to try tomorrow (and it’s 9am), or hold time is over 2 hours and then get disconnected. They have a Contact Us service on their web site which I have tried to use 4 times and no one replies. (You do get an acknowledgment of your e-mail message but no follow up.) Tanzania has a Yellow Fever vaccine requirement and I have had two doctors tell me not to get this shot because of my age. They filled out the International Vaccine card and signed it, but attached a note saying I should not get the shot. No one at Gate1 can tell me if that’s okay or I will get turned away at the border. So here I sit wondering if I am going to spend $10K on a trip and travel 2 days to get there only to get stuck at the Kenya border. When, by luck, a Gate1 agent called to tell my flight had been cancelled and they needed to schedule a new flight I was able to ask my questions, but got no answers, just an e-mail address for the Tanzania consulate. This is supposed to be the trip of a lifetime, but so far it’s just left me feeling anxious.

Now Gate 1 responds to my poor review with we are giving you a refund, (the credit toward future travel ) is for $3400 I paid 5700 . What a rip off , and I STILL can’t get anyone on the telephone.

The fact the Eagles Nest symbolizes what EVIL Hitler did and what it represents. People do NOT go to the Eagles Nest thinking/knowing the profit goes to charity. But wanting to admire where Hitler lived and did. That’s what Eagles Nest represent. Austrians are still to this day shame that Hitler was born there, as Germans are still in denial about what the Nazis did and how so many people turned their backs on NOT only the Jews, but Educators, Homosexuals, Artist, and so many more. With so much Racist Hate and Violence now days and with ALL that’s going on in America. I think you need to be more aware how it looks. In all my years of Travel, I’ve never met anybody wanting to see the Eagles Nest but wanted to see AUSCHWITZ- BIRKENAU. I’m not into politics but seems like when Madison Cawthorn posted a pic about seeing the Eagles Nest and being PROUD of The FUHRER, it shows how only NAZI Sympathizers, WHITE Supremist, and RACIST people would want to see the Eagles Nest. I’ve been on several tours with Gate 1 (also with many other Major Tour Companies) and most of the people are the tours were White (80%) with Asians (15%) Hispanics (3%) Blacks (1-3%) Ingenious Americans (LESS than 1%). Knowing what kind of people are on these tours makes me FEEL VERY UNCOMFORTABLE thinking that you are ONLY catering to White People and their WANTS. I’m Asian. My Adopted Parents were White, White Siblings, White Community, ALL White Schools except ME within 30 Miles. Having the (White) Education also have taught me what is NOT in the Text Books and HOW White People think. And with you guys having the Eagles Nest as part of your tours tells who you want to please and what kind of people will be going on your tours now.

Gate 1 Travel. Leaving passengers stranded in Lisbon Portugal with no transfer back to airport that our booking person Lori Johansson didn't include when already on our reservation request...so now we are left you figure it out. GATE 1 TRAVEL GROUP @Gate 1 Travel doesn't offer any thing or her than a hollow apology. The below hollow apology is too little too late. If you REALLY were sorry you would simply fix it!