Gate 1 TravelReviews of gate1travel.com

We loved it! We did a tour of Thailand and had a wonderful time. The hotels for first class our guide was wonderful and we had a great experience. We are taking our second tour with them next month to Morocco. I noticed a lot of negative reviews, but I have to say we had a wonderful time and had no issues. Somebody was there to meet us at the airport on arrival and everything went very smoothly.

Three weeks before we were scheduled to depart for Israel (January 11, 2023), I suffered a heart attack. Gate1 reimbursed me 10 cents on the dollar. My wife and I were out more than $4,000. No reasonable reimbursement, no empathy, nothing. The group I was to travel with had taken multiple tours with Gate!. Never again. They have all vowed share my story with any traveler they meet. I will seek out every possible forum to share with as many people I can warn away from this dreadful, insensitive company. Thanks for nothing

Booked Christmas market trip for early Dec. Bought ‘Travel Protection’ that Gate 1 promotes. My travel partner needed a heart operation. Had to cancel trip. We’ve waited two months after providing info requested with letter from surgeon. Today they say coverage denied because she had defib prior. Of course the Protection was stated as covering pre-existing conditions!!!!!! Total rip-off. Deceptive scam artists. VERY disgusted!!!

Good luck trying to get someone to answer the phone. Have spent seven hours today on hold. If I don’t make a change today I loose my deposit. Also when booking I was not told that airfare could increase if not paid in full at time of booking. Got a call that flight went up over $4k. Ridiculous !!! Also they do not honor referral credit like they say. I’ve referred three people now. Won’t be doing that anymore!

On an upcoming trip to Budapest and Prague, I received a notification from Delta that my reservation had changed. Mysteriously our return leg from Prague to Paris had disappeared. Delta would not speak to me since I had booked through Gate1. Gate1 offered an option that would raise my package price by 25%! Their response, read the terms of travel. They never booked the flights. Here’s my question, if the flight price had gone down would they refund me the decrease? Silly question, of course not. Heads I win tails you lose. After a lengthy discussion, I paid an extra $100 to rebook. Agent was patronizing and talking down to me. I have booked 3 trips through them in the past, this is the last one. Unfair and deceptive trade practices.

I completely paid for my trip and received a confirmation number. The next week, Gate 1 informed me that I owed over $1200 more for my trip. Obviously, Gate 1 does not honor their obligations. I have traveled with them in the past but will SERIOUSLY think twice or thrice before I book another trip with them.

Trip to India departing in less than four weeks. Received notification of changed flight. I booked a specific nonstop flight departing from a different city than where I live for the convenience of a nonstop flight. Since a nonstop flight was no longer available, requested a change of departure city from where I live. Of course that requires an additional payment. So when Gate 1 make an unrequested change: too bad so sad. When I request a change: too bad pay more. I paid for a nonstop flight that I am not receiving. You would think that Gate 1 and the airlines would do anything possible to accommodate the customer without additional charges. Lesson learned: Do not book flights thru Gate 1. This is the second trip where Gate 1 tried to levy additional charges for changes made by the airlines. Not customer friendly.

OUR TRAVEL MANAGER WAS THE GREATEST. HE WAS SO INTERESTING AND PAID SUCH CLOSE ATTENTION TO OUR COMFORT AND SAFETY. ALL OF OUR ACCOMMIDATIONS WERE FANTASTIC. THE BUS DRIVER WAS AMAZING AND THE PORTER SO HELPFUL. I AM DISABLED AND HE WAS SO GOOD TO ME. THE STAFF AT THE HOTELS WERE SO FRIENDLY AND HELPFUL. TRUE HOSPITALITY!!