Gate 1 TravelReviews of gate1travel.com

I’ve taken many trips over the years with Gate 1 prior to Covid. All were exquisitely memorable and wonderful experiences! However I booked one trip where they paid for my travel because it was included. I learned from that one experience to always book my own travel. Fortunately I chose to book different return flights from China. My travel partner was stuck 3 days in the airport while I had the best experiences getting to my destination even though my flight cancelled due to a flat tire, the airline placed us in two hotels with meals and arrived in less than two days. I also learned never book travel insurance through Gate1 the hard way. Note that even if you use outside insurance they give you a hard time providing documentation. Post Covid our flights cancelled to Fiji due to a cyclone. Our travel insurance company paid us in full after 30 days. Do your homework. Protect yourself while traveling.

Very poor customer service of 4 trips with Gate 1, two resulted in canceled return flights, stranded in Ecuador and again in africa. While travel agencies have no control over airline cancelations, they should at least help to get another flight. Both times i was stranded, no one from Gate 1 would assist. I had to find my own last minute flight home, pay for transportation to airport, etc. All my original flights were booked thru and by Gate 1. They have ZERO customer service and do not care if you cannot get home. Burned twice by Gate 1.

Change this to 5 star. Booked a trip 6 months in advance. Three months later they changed our flights and added $2,296. They did the right thing and gave us our deposit back. They really did try. Impressed after all.

Just now finishing a Gate 1 tour with a group of 24. They have been great all along the way from the booking agent to the travel director. Our Bulgarian guide (Violeta) was the best. She was both funny and knowledgeable. She had an uncanny ability to herd us along without being pushy. The hotels we had were a step up from other tour companies I’ve used. And the price was very affordable. All my travelers were very happy, as well.

Just returned from the 10 trip to Spain. It was amazing! Carmen and Javier were at the top of their game as well as the local guides who provided excellent knowledge of the various, towns, churches, castles, etc. Could not have asked for a better time with our fist trip with Gate1.

I have taken several trips with them in the past but they are awful now. Have tried several times to use a credit from a cancellation during Covid but their customer service managers put you on never-ending hold and then either book the wrong flights or come back to tell you that they can’t do it. Originally told I could book by December 31, 2023 in order to use credit and now told I have to finish vacation by then. They are highly unreliable and terrible to use now.

Dramatisch slecht! Niet bereikbaar (zowel telefonisch en via de mail) en de verzekeraar waarmee ze werken (Europe Assistance) ook niet. Verzekeraar lijkt niet te bestaan en de kosten die ik terug zou moeten krijgen heb ik nooit gekregen. Echt schandalig!

I've taken one group tour and five independent trips thru Gate 1. Never had a problem. But i've heard part of my luck has to do with getting the name of the agent and,get their extension - so you're always dealing with the same person.And fyi - can't beat their prices!