Gate 1 TravelReviews of gate1travel.com

We bought a river cruise and took the Travel Insurance through Gate 1 Travel. Then she asked if we wanted the Cancel For Any Reason extra policy and we added that as well. Now we need to cancel and find out it is going to cost thousands of dollars and a partial Future Cruise Credit, not a refund. Be careful if you book with GATE 1 Travel!

They used to be a great company, not any more. Had a trip planned for 2/26/23. One 2/22/23, they called and cancelled the trip! No offer to help with another trip, no assistance and was told I would be refunded. I feel like they canceled the trip because they weren't making money on it. This is not the first time it's happened. They did this to me last year. There is no customer service and I'm still waiting for a manager to call me. My money should have been refunded IMMEDIATELY. I called my bank, only $400 is in there. Now I can't even book another trip since my money is not back. PLEASE...Use trafalgar, GO Ahead tours or GA Adventures.

Deceiving Prices offered . They do not take responsability of errors , even after receiving confirmation of booking . Worst customer service even if you are a long time customer. Be careful when you book with Gate 1 . Book your tour with trust worthy company .

No dice! Plan for a year this trip for our honeymoon after we got married. And big part of if was ruined by gate1. 3 weeks before our departed date they change our flights, we paid extra to have direct flight to our destination. Now we had terrible layovers in LAX, and they cut day short by one day so we missed the activities of the last day. Our guide was very nice and kind and we even had a corporate member or gate1 on our trip but. They told us to call the customer support number. And we called three times each time being told we had to pay extra for any changes, but that we had to accept the changes they had done without our approval. Very upset and don’t see us doing a trip again with them. Ended up going online and doing my own tickets. Back home. All I can say is they stressed my out and really frustrated me on my honeymoon, did not need this. The tour guide are very nice but the customer support, and and reservations. Leave a lot to be desired.

My previous review: I was formerly a big fan of Gate1 travel and always recommended them to friends and family. I have gone on 3 trips with them and was looking forward to many more. I was booked to go to India on February 22 and was very excited about the trip. I had paid in full but did not take any trip insurance. At the time I made my final payment, there were no health issues and I was ready to go. Unfortunately, on January 20, 2023, my previously healthy brother was diagnosed with melanoma and I had to cancel the trip as I am his primary caregiver. I did not want any money back - but rather was hoping I could just apply the amount I had paid to a future trip. Unfortunately, Gate1 was completely inflexible and told me I qualified for a refund of only 50%. I recognize that all of this could have been avoided had I taken out the insurance. But I honestly felt that the company could have bent the rules and helped me out, but that is not the case. Fortunately, there are lots of other travel companies and I will be taking my travel dollars and spending them elsewhere. In the short run, Gate1 may have saved less than $2,000 by not giving me a full refund or applying the funds to a future trip but they will lose at least $50,000 in potential revenue. I will note that the person I spoke with on the phone was very sympathetic, but ultimately it made no difference. I am very disappointed in what I previously thought was a great company. Instead of singing their praises, I will make sure to tell people NOT to use them. Update: The Gate1 people did in fact, call me and rectified the situation. By that time I had received the refund for 50% of the trip. The person I spoke to reviewed my account and saw that I had been a loyal customer and agreed to apply the remaining portion to a future trip, so I am not out of pocket. I felt it was important to provide the follow-up here and tell the whole story. Looking forward to travelling with Gate1 again!

We bought an insurance from the Gate 1 Travel for the Egypt trip, Dec. 8 -20, 2022. Due to missed a flight (both Gate 1 wrong info, and us did not know the changes), it costed us more than $800 additional, but the Arch Insurance denied all the claims. We know that now, never to buy any insurance through or from Gate 1 travel.

Not worth the discount! Don’t make electronic payments from your checking account. Gate 1 duplicated a $500 payment for a total of $1,000 out of my checking account. I’ve emailed via their “contact us” format and received no reply. Talked with more than one Gate1 representative via telephone. It will take a minimum of 2 weeks for them to return the money (if they follow through). February 6, Gate 1’s reply to this review are the exact ways I’ve reached out. Not sure why using the “contact us” link for a third time, or telephoning the number for a third time will improve their response.

12 Day Golden Triangle India with Nepal trip Sep-Oct 2022. Absolutely fabulous trip. Considering all that's changed since COVID, this company provided us the trip of a lifetime. Dehli was crowded but I never felt unsafe, Jaipur was lovely and Agra was amazing. Nepal weather hindered seeing some of the sights but Gate 1's guides made the best of it for us.