Gardener's Supply CompanyReviews of gardeners.com

I placed an order on May 26 for additional products to complete a garden project I’m working on. It’s now July 3rd and I’ve received nothing!!!!! It’s impossible to get in touch with anyone!!

Just wanted to let everyone know that my order of June 2nd, has shipped on June 28, 2024. I was told that they have a 4 week backlog. I did not get the story that it was a software since I had already checked and found out that Amazon and Walmart orders were being shipped in a timely manner. I did report my experience to the Better Business Bureau and noticed an uptick in my communications with Gardener's Supply. Maybe that will help someone. The item I ordered was a Gardener's Supply exclusive. Otherwise I would have cancelled.

I have ordered from this company for two seasons. The quality of product is good, however, customer service and communication is the absolute worst. While I like supporting businesses other than the giants like Amazon and Walmart, this company makes me regret going small business. The delay in shipping is so significant I ended up thinking my order was lost and calling continuously, always put on hold for at least a half hour. Yesterday something I purchased in early April was delivered and I could never get through to anyone to cancel the order. I finally got through today to tell them I want it returned, and they expect me to pay the shipping back as well as not get reimbursed for shipping here. I am done with this company and hope others don't fall into this trap Cheryl

I recently received an email stating that my order had shipped. They mentioned in their email that "unfortunately, technical issues with our warehouse software at the height of our busiest season caused a serious hiccup. We are working hard to catch up and are processing orders as quickly as possible." They are now shipping out orders placed in late May and early June.

I'm still waiting for items I purchased two months ago that were listed in stock. I've called (each time I was on hold for an annoying hour, plus) and told their was "a little problem the warehouse" but my items were due to ship out. A month passed. I've written them twice. No response. Too late this year to use the items. Never would have ordered them if they were up front. And by the way, the items are still listed as being in stock.

Placed an order almost 2 months ago. Never received product. No follow up from customer service. Sent several emails no reply. Waited on hold for over an hour when someone answered they just liked and said my product would ship the next week. Nope. 2 weeks later still no order. DO NOT USE THIS COMPANY if you need gardening supplies for current season.

Echoing the other reviews around cutomer service. My initial order about 2 years ago was great, but my most recent order isn't even complete after several months. I have emailed 3x asking for an update and while the promise is 72 hours to respond I've heard ZERO. Called but the wait time was over an hour both calls. Super disappointed...however the dept that seems to be performing is the marketing team sending emails and catalogs, but too bad you won't be able to get your order or speak to anyone about it!

Their customer service is horrible!!! My order of $148 was ro be shipped in 5-8 days. It's been 3 weeks now. Haven't received my order, can't get through to them by phone (71 minute wait, outrageous!), and they won't return emails. Their customer service dept is only open 8-4:30 M-F. I have a full time job. How can I stay on hold for 70 minutes? Buyer beware!