Gardener's Supply CompanyReviews of gardeners.com

Horrible company. Terrible in every way. Almost non-existant customer service and when you do get through they are rude and talk over you. STAY AWAY. Scammy.

Looks like they have fixed whatever their shipping issues were, I got more order 2 days after I placed it. Product is the same good quality that I have gotten from this company for years.

I am a long time customer of this company. They always were a reliable company with good products. They had problems earlier this year with new inventory software issues. These issues seem to be resolved. I placed an order on 10/28, received an email about shipping not long after and received my shipment on 10/31. For anyone who had problems with orders earlier this year (including myself) I would recommend that they try this company again. They are a great, reliable company again!

They had an inventory issue a few months ago that irritated many customers who left bad reviews, but they have made up for it since with great pricing, discount codes and an apology. I had a delayed order due to this inventory issue, and when I called, an actual employee answered, apologized, and gave me a more than fair discount on the delayed item. I was pleasantly surprised with the customer service from a knowledgeable person. This is a reputable company that I am happy to support. I just placed an order this week, and it shipped within 24 hours. Arriving in a few days. Will be happy to support this company.

I've tried to place an order from GSC twice now, and both times they have said the order "did not transfer from their website," cancelled the order, and recommended I reorder. Mind you, I only heard any of that WEEKS after I placed the order when I emailed customer service THREE TIMES to get someone to actually check rather than just sending me a form response. Order their stuff via a third party if you actually want to get it.

Absolutely horrible! I placed an order for the large garden cart in early June. As others have said, order showed "in process" for several weeks. Customer service phone wait time was over 30 mins every time I called. No reply to emails via their website. Finally got thru quicker by using the "commercial customer" prompt, where I was told the item was on backorder and it would be a couple months. I was okay to wait knowing that, but again tried to reach out to customer service after that time passed. I finally reached someone who was going to get in touch with the warehouse, and she was going to get back to me. I did not hear from her again and replied to an email chain with that rep. Got a different reply from a different rep who said they were not going to have the cart in stock anymore and they were canceling my order. It is ridiculous that no one there seems to know what's going on, that it takes so long to reach someone in customer service, and email replies take weeks if you even get one. While the reps I spoke with were all very friendly, everyone I spoke with had a different answer. I will never order from this company again and will advise others to avoid as well. It's a shame, because we splurged to buy this for my husband's birthday & now we're being told it's not available.

I was in the same boat as all of you. I ordered something in May and received the same message, “in process.” Totally feed up, after waiting 2 months, I was reading some of the reviews here and someone said they contacted the BBB, and the ball started rolling. That’s exactly what I did, and within days I received a message that my item shipped. Coincidence? Maybe but it worked. Good luck to all of you waiting. Like most people here I will never use the company again.

I have ordered my lifetime irrigation sprinklers from this company every summer for as long as I can remember. Great product, not cheap but ALWAYS pleased …. Until THIS summer. OMG!! What has happened to this company?! I placed an order in May. Never heard a thing, sent an email, NO response. Called at least six times over a 45 day period, held a minimum of 30 minutes and a maximum of 70. Was told the company was having all kinds of problems, computers, warehouse backups, etc. Finally received the shipment but was double billed. Called again, held forever, was transferred to billing and then cut off. Gave it sometime to tamp down my frustration and called back today. Held 50 minutes, was transferred to Lisa in billing. I have been in customer service my entire working career (50 years) and have NEVER had an experience like today. Lisa would not listen, she cut me off every time I tried to say something, she accused me of placing two orders instead of one, she yelled at me and when I finally asked her if she thought I was lying, she hung up on me. I cannot imagine how much money this company has made off of me over the years but that ends today. I called my bank and filed a billing dispute. I sent an email to all of my master gardener friends telling them to never buy from this company again and I also placed it on all my social media pages. Lisa in billing, your lack of customer service skills have cost your company a lot of revenue and have hopefully cost you YOUR JOB!