John
I RECEIVED THE WRONG GREENHOUSE
I ordered the Hobby Grower greenhouse on Oct. 6, 2020. I received the Essence Greenhouse instead. Your company did send a replacement greenhouse, however it was the Essence Greenhouse again. I refused that order. I have called 4 times about receiving the wrong order. Your customer service department is very apologetic and understanding but I still have the incorrect greenhouse. The labels and the instruction manual clearly says "Balance/Essence/Octave 8'x12'. I would assume the label on the box should state "Hobby Grower". Also the stock numbers do not match on the greenhouse I received. I would appreciate someone from your company to get back to me with a resolution. I all want is the correct greenhouse delivered to me. Here's my order and customer number Order #: 821038753 Customer #: 14593152 Sincerely, John Nicholas



