Gardener's Supply CompanyReviews of gardeners.com

We purchased the somerset metal raised bed. It was an absolute piece of junk. It took a while to get it delivered. The metal is so flimsy that it bows while trying to put it together. Some moron put the nuts on the steel with paint unevenly. This made it very difficult to put together. We did a review 5 days ago and it still isn’t available for others to see. I will never purchase anything from them again.

At least two more white stars will do

DON'T order online from this website. They supposedly messed up the credit card payment at the time of order, shipped the item anyway, then emailed me 2 months after the order had already arrived to tell me I need to give them my credit card number manually so they charge me again OR they will send my account to Collections. EXCEPT guess what? When I check my credit card bill from 2 months ago, the full charge from gardeners.com is on the bill. When I called back to show them the bill, they said that's not what happened on their end and I still need to give them my credit card number manually so they can charge me again OR they will send my account to Collections. DON'T ORDER FROM THIS COMPANY!

Absolutely one of the most repulsive, physically sickening places I've EVER, in ALL my 67 years on this Earth, encountered! Months ago, I went to the store (60 miles and hours of driving away) to look for a wheel for a cart that only they sell. The pompous, arrogant sales thing was as condescending as could be, as if I'd disturbed a private party or rest break, told me "We don't have any." So I asked if their other store, some miles away, might have. It got on the phone and called, told me that yes, "they have one". ONE? OK... I gave it a try. Not only did the other store not "have ONE", they had NONE! Wasted time and gas. Just recently contacted them by e-mail, via their web-site, gave them the full description of the cart and asked if I could order a replacement wheel. The reply? I'm going to give a "copy/paste" quote: Quote Unfortunately, we have not been able to find an order with the contact information you provided. Without the original order details, we are not able to sell parts for this product, and we apologize for the disappointment. I have found that a local bike shop may be able to solve the wheel dilemma. Please let us know if we can help you with anything else. Sincerely, Lisa Customer Service Gardener's Supply Company END QUOTE An "ORDER"? I didn't place and "order", I asked for information. "Contact information"? WHAT? Obviously they have the "contact information" because they replied to my inquiry. How I almost wish I could post the words, adjectives and truly despicable wishes and hopes I have for EVERYONE even remotely associated with this schlock operation. You'd have to be one low individual to find any redeemable quality about this place. Oh, and the "wheel"? Since Gardeners makes the carts, the wheels aren't "standard size", nor is the axle, so you can't just go out and buy any old wheel to replace the defective part. (I used to wonder why I'd seen so many of them at the local dump, often missing a wheel, if not some other part. Now I know: Pay 400$ to use until... Once one part goes, your 400$ is gone as well.) On top of everything else, looks like they can appropriately be classified as "thieves" because, well, it's all obviously intentional. (As they say in social media: hash-tag ProveMeWrong.) Going to Consumer Affairs, Consumer Protection and the Better Business Bureau with this now. I've taken MORE than enough abuse.

HORRIBLE, INEFFECTIVE AND INCOMPETENT CUSTOMER SERVICE My credit card number was used for an unauthorized transaction for $10.59. I immediately called to fix it and the guy i spoke to was very helpful, or so i thought. After giving him all if the info he requested, I was told that the order was canceled and my money would go back to my card. One week later & still no refund so I call back. Now I'm being told that the man I spoke with shouldn't have told me what he did (?!?) and that my money cannot be refunded until I talk to my bank (always fun)-basically I'll have to go through the nightmare of getting a new card. I've been patiently waiting all week just to find out NOTHING IS HAPPENING! I want to scream. Now i have to choose if $10.59 is worth the headache but i really don't want them keeping it... THEY NEED TO GET THEIR ACT TOGETHER AND ALL AGENTS NEED TO KNOW HOW TO DO THEIR JOB

Unbelievably poor service from this company. I ordered a planter box in April, which it said would be delivered in May. In May, I emailed them and they said it will ship later than expected, with a new date of 6/25. On 6/27 I emailed them for an update, to which they replied "your order should ship on 7/2 at the latest". Of course, by now the planter wouldn't be much good for this year, but I was patient and figured I can get it in place and I'll be set up for next year. Still nothing happened. On 8/5, I e-mailed them again and they said it should "ship out by the end of the week or early next week". Guess what- still nothing. E-mail again on 8/25 and got this totally ridiculous response- "unfortunately, the planter is on back order until 12/25" "we apologize for the delay". WOW- just WOW...

I ordered a moon gate in June 25th - i never received an email or anything reqarding when this would be delivered. Called Gardeners Supply - they were very freindly and explained this was from a thrid party vendor. I called again asking when?? couldnt give me any info said theyd try and reach them. I finally got an email saying it would be delivered by a tractor trailer truck- finally recieved my order on 8/11/21 I would definitely recommend calling to place an order to see if its actually available and if its coming directly from them and not a 3rd party vendor.

Do the world a favor and quit offering products you can't deliver, especially if you're going to lie about it again and again. You give 'real gardeners' a bad name.