Gardener's Supply CompanyReviews of gardeners.com

They are just frauding us.5 $ real value paid ten times and more. Coming from China, very few seeds with ni explanation. Very disappointed.

I recently visited the Williston location.the location is very impressive. The greenhouse was very full with plants; some of which were unusual. Aside from plants steeply priced, my biggest disappointment was with the lack of identification on 90%of their plants. If one would like to purchase seemingly unusual plant costing $ 50-70 they would love to know the exact species and variety of the particular genus. I hope this comment will influence proper identification of plants.

I used to like this company, but this last order placed comfirmed that I need to shop elsewhere. I purchased the Titan Eggplant/Pepper cages as they were touted as "designed by GSC." When they arrived, they were so poorly packaged that the boxes were banged up, holes, and tons of strapping tape to keep them together, fortunately the product was not damaged. Upon opening the damaged boxes on a big white label strapped to the "cages" was: MADE IN CHINA. Had it stated this on the website I would not have bought them. They would not take them back because I "changed my mind." I kept them and assembly is not easy and basically the product consists of: steel-core stakes with life-extending poly coated adjustable UV-resistant polyethylene rings (I paid a lot of money for plastic manufactured in China). I'll use them because I paid for them, but I would not recommend this item.

I feel like I got ripped off. The quality of the blanket i purchased from wise gardeners was of low quslity and stamped. The front side of the blanket is a micro shagg. They stamped graphix on one side of shagg. So if you run your hand across the blanket it virtually erases the grsphix. Super crsppy China quality. I found the same one on Amazon that was twice the size and much better quality for half the price. Also, wise gardeners ships out of Shanghai. So when you get it is a guess. Maybe 2 weeks possibly a month or more. Also, not a very transparent company to deal with. After I ordered blanket I realized there was no size chart. Even though the picture showed a queen size blanket i wanted to make sure I was getting correct size. So I emailed 4 times over a period of a week. The responses I received were of someone who either was not reading my email and just responding like a robot or it was someone who could not read English and just sending a reassuring note that everything will be OK. Super strange. Turns out the blanket is no bigger than a bath towel. You can get anything wise gardeners Sella on Amazon for about half the price. I will never deal with them again.

This has to be the SLOWEST company in N.America for preparing an order for shipment. C'mon, it is 2023 and everyone wants the Amazon experience for order prep.

Placed an order on a Wednesday, their website says it will ship within 5 business days. When I followed up because there was no tracking I was told that my order would be delivered the following Thursday (which makes sense since we are local). On Friday over a week later my tracking said fedex still had not received my package and there is no estimated delivery date. Customer service said they have until the end of the ship window before it’s an issue which is 6 days max. They don’t count the order date because it’s after business hours, and they don’t count the day after that, so day 1 starts 2 days after the order is placed. One item is also on back order which is written in fine print, without any notifications through the check out process. Expect to get get orders in 1-2 months. Customer service also had a real attitude and didn’t seem to think there was anything wrong with the fact I was told my order would have arrived yesterday when it hasn’t even shipped. Proceed with caution.

As many have said on this site, Gardeners Supply has horrible customer service and bad delivery experiences. I do like their stuff but I continually have trouble with their site and their service. The latest involves a trellis I purchased. When I called to inquire about it (website order status has been “in process” for several days and I can’t log into my account) they rudely condescended to me about how I “pushed buttons without looking”. Just don’t buy from them.

I was looking for apple trees and they seemed a bit understaffed so I left and came back over the weekend. And was very impressed by their knowledgeable staff