GamesworkshopReviews of gamesworkshop.com

My order was placed on 25/01. Since then, it has still not moved. I wrote to the support on February 3rd to get more information. They replied on 8 February that they had to open a ticket at their warehouse. As of this notice, no information, no movement of my order. For a first order, this delay and lack of responsiveness is quite disappointing. What a customer wants is information and clearly Gamesworkshop does not give any.

Niemals eine SEPA Lastschrift erteilen, das Geld wird mehrfach abgebucht. Wenn man dann die doppelte Abbuchung zurück zieht (wie vom Support mitgeteilt) wird einem mit einem Inkassobüro gedroht. Böse Menschen würden darin den Versuch sehen, die Einnahmen zu erhöhen...

Every time I've tried to buy something from their website, they always (always) manage to mess up the order, don't send it on time, there's always some sort of drama with UPS, or Royal Mail, or whatever. They never let you know, they never offer any sort of reason, just don't tell you until you notice it's been 15 days and send them an email. The lastest was an order on the 29th of November, that after 15 days it hadn't arrived. I email, they say 'sorry' and ask if I want to have a replacement sent. I say yes. No reply. A day later I email again and turns out, suddenly, it's out of stock. No explanation, nothing. Their customer service is a joke, the company is a joke and they're too comfortable due to basically having a monopoly on selling the figurines. Just go to the shop and get it in person or of off eBay.

I do love the company, Leeds & Bradford shop staff are amazing. I dislike their business model and prices but their products are really good for all members of the family. Myself and 3 children all 'do' Warhammer 40k and it's reduced Fortnite and console time considerably. I would give 5 stars but for the price. Buy from other online shops.

Ordered a Warhammer starter set (Orks). Website has a big array of items, an easy process for the customer. Item was swiftly delivered, and as a customer I was well informed (order, tracking, delivery). Fragile items well packaged, delivered - just perfect. Will highly recommend for anyone!

Games Workshop does not care about their customer, even when they spend significant money on their overpriced products. The justification from the in-store team is that you are paying for the service. This is agreeable when in-store. The staff are dedicated, knowledgable and helpful. But online, they take a minimum of 4 days to reply and always have their (we are under heavy load auto reply on). The staff does not supply useful information and despite the day day turn around (which is very long for this day and age) The orders are often not even dispatched for 5-10 days after ordered and the shipping takes 2-4 weeks on average. GW start caring about your customer.

I went into my local warhammer store on Friar Lane in Nottingham and was really impressed. Although there was only one colleague on the shop floor at the time, and the colleague was also helping a gent learn how to play by actually playing a game with them, he still found time to ask if I was OK and needed any help. The time I was in store was around 5 pm. Top notch store. I will definitely return.

Habe etwas vorbestellt, und laut Mail würde es am Erscheinungstag geliefert werden. Alle Drittanbieter haben das bereits verschickt nur Games workshop macht nichts. Bestellt daher lieber die Drittanbietern, dort ist es günstiger und zuverlässiger