GamesworkshopReviews of gamesworkshop.com

Nicely details figures, but, . . . I mostly do historical wargames as opposed to fantasy but I do have some fantasy figures. This company has an annoying habit of discontinuing ranges which leaves you having to resort to secondhand figures on ebay. As for paints. On the whole not bad but over priced and with very stupid names. Some are however unusable. Example: Runefang Steel ( what a daft name). This is so watery I can get no coverage at all. So bad I have order a replacement for Army Painter.

They demonstrate a lack of concern towards their customers. They can at least attempt to prevent scalpers from purchasing large amounts of their stock. At the end of the day, loyal customers like us suffer. I don't want to give a cent to the insufferable scalpers.🤯

Ordered leviathan on June 10th and got an email saying it would be shipped within 13 working days. Was hoping to get it when it released on the 24th but no big deal. 13 working days go by with nothing from GW. Contacted customer support and got no reply. They still haven't replied to that email and it's July. Tried via live chat 2 days in a row and got a response on the second day saying it'd hopefully ship by the 30th. Do yourself a favour and buy from 3rd party stores. You'll pay 15-20% less and they'll tell you when your order will arrive. Definitely won't be buying direct again. Update July 7th My order is still in France. Customer service haven't responded to emails from over a week ago. Top tier logistics on display here. Update July 11th. Order has falsely been marked as delivered on the 10th. I work from home so I was here all day and it wasn't. GW say up to 10 working days to investigate.

Just announced that loads of models people have spent 100 maybe even 1000 of pounds on will be useless and won't have rules... I'm gobsmacked how little they care about the customers and fanbase....

The amount of times that releases sell out in minutes only to show up on other marketplaces double or triple the price is remarkable, they show no interest in preventing bots from buying all their stock and having their goods scalped. Meanwhile, their stores and retailers get vastly hosed regardless of demand. They throw away money to keep their fomo narrative, and totally disregard their customer base.

Don't make enough product to fulfil demand and then try to sell you something else when enquiring about it. Predatory and just not good at business.

I have always had a love hate with GW But I have always loved the in-store experience when I was just a kid, they always made me feel so welcome and was always kind. Customers service has always been helpful and whenever they messed up an order they fixed it fast and where polite about it. For example I ordered a box set but I came in Spanish, so I called them up and they sent one out quickly and said to keep the one I had as an apology. Can't ask for any better than that. But the thing is that over the years they have gotten extremely money hungry and started throwing copyright and other legal stuff left right and centre. You have a diehard fan base that create amazing artwork and fan films IMO much better stuff than Warhammer TV, yet you seam to ether try and control them or sue them. I understand that you have a business to run, but come on. Even the price hikes are nuts.

Jeg bestilte nogle ting fra GW.com, og de siger 11 dages leveringstid .. ok. Sådan må det være. Årsagen til karakteren er leveringen. UPS prøvede at levere pakken, men tog den videre til en lokal kiosk fordi jeg ikke var hjemme. De efterlod ikke nogen besked om at de havde prøvet, men det er UPS's problem. Mit issue med GW er at de ikke fortalte mig at pakken skulle være leveret, så den eneste årsag til at jeg opdagede det, var at jeg var utålmodig og fandt tracking nummeret på deres side, og brugte det til at følge pakken med UPS hver dag.