Gallery FurnitureReviews of galleryfurniture.com

I purchased through Gallery Furniture Online & the goods were never received. After emails, phone messages & "Contact Section" of their website I have had nil response. Looking at other reviews, this is common practice so avoid Gallery Furniture like the Plague.

My wife and I purchased a Tempur-Pedic bed from Gallery furniture. We were told by the salesman that we were approved for financing. Our terms were explained to us by the salesman that we had Qualified for a special financing of 15 months no payment no interest if we would buy today it was an inducer that we accepted. I signed papers for delivery. Nowhere in any other paperwork that we received was there anything that stated a minimum payment was to be made. We only received delivery instructions. The mattress was delivered. A few months later, I received a cancellation notice from the bank, GF, Wells Fargo. The cancellation notice stated that the account was written off for nonpayment. ???? I was confused as we had made a few payments Towards the account understanding that we had 15 months to pay it off and avoid interest. upon contacting Gallery furniture I was told that we did not make a REQUIRED minimum of 330 or $40 monthly payments on the account. I was shocked as I was not told I was to make any Minimum monthly payments. Neither my wife or I received any kind of invoice showing a minimum payment of anything. Had I known that we were going to be making a large monthly payment I would have not purchased the bed. My intent was to pay the account off in full before 15 months using whatever means an amount that I chose. The account manager at Gallery furniture, JOE, was very rude. I even asked JOE to reinstate the account so it’s not to affect my credit and they declined. I have gone round and round with Gallery furniture about this. I also contacted Wells Fargo bank, who asked for paperwork from Gallery furniture showing my account. When Wells Fargo showed me the paperwork, it was obvious someone had copied my signature, and a letter with the incorrect date was sent as a response to the bank backdating. Wells Fargo representative recognized that there was a problem. I sent the bed back to Gallery furniture. In my opinion, Mattress Mack is rude and does not give a flying F about his customers. In my opinion He only cares about money in his pocket. He offered his phone number online for me to call directly and I did Speak with him explaining our situation for a whopping 15 seconds. Since then, he has not returned any of my calls Nor have I received a response from Gallery furniture. I would not buy a broom from Gallery furniture. It is my belief Through my experience that They lie to their customers about all kinds of answers in order to get your sale. I used to have respect for mattress, Mack but not anymore. I have observed him on multiple occasions, gambling millions of dollars online and on What are believed to be rigged TV Gambling incentives with your money. It is my opinion that he lacks morals, nor do I believe that he give a flying T about whether you’re happy or not as long as he can control the end result in his pocket I am pursuing as much publicity as my $5000 allows two cents opinions. This is only the beginning. I am not happy and do not recommend Gallery furniture for nothing. I believe it’s nothing but a Bunch of over priced garbage. All of my opinions and facts have been presented to JOE the finance manager, and I have expressed in summary, two mattress, Mack himself. In my opinion, They don’t care.

I ordered a figurine from Gallery Furniture in August 2022. 7 months later and I am still waiting. I have asked for a refund but there is a penalty attached to cancelling the order. I have never received updates so I need to be the one to call them. I am always given a different estimated delivery date which keeps getting pushed back. This is frustrating and disappointing.

After 3yrs of watching the furniture Gallery IG from Nairobi,Kenya I finally did my furniture shopping last weekend at furniture Gallery Osborne Park branch the customer care was amazing and furniture looks so beautiful. The delivery guys did amazing job assembling everything on time. so far one of the best customer service I got since I came Australia. Thank you so much guys. God Bless you.

Purchase Over$4000 of furniture. Delivered a broken coffee table would not take back per salesman. He is suppose to schedule service to repair. Also sales dept submitted a review in my name This is my first review for them. Financing is a rip. I will never buy there again. The reason I bought there is because owner does so much for the community. Never again. At least their competitions takes returns plus refund your money imerchandise. Total scam.

I bought a mattress and Sonny my salesman showed me the mattress and told me all the different specific things on the mattress! He was very big help to me ! Thank you !

My mother bought a chair being told she could get the matching ottoman. It would take 6-8 weeks and she had to pay for it in full. She waited 8 weeks. She contacted them and was told the fabric was discontinued and she would be refunded. She is stuck with a paisley chair that will be impossible to match. They have still not refunded her money and the staff need to learn some manners and customer service.

I have ordered a clock & fragrance online, which cost me $469. By the time I made the order there wasn’t anything mentioned about any delays due to pre order or restocking. Even after I placed the order I haven’t heard from them, nothing at all. So, after 5 days I sent an email inquiring why I haven’t receive any shipping information. Then they said one of the items are on back order (clock) and will receive early April, other one will be restock on that week and will be sending as soon as they get it. I have waited 2 more weeks to get any update and requested for a cancellation. Then they said my order is partially shipped and I get it in next 5-7 days and the back ordered item is delaying in 4-5 more weeks. I insisted on canceling the order of the clock since the other item already shipped. Then they said they will let me know once refund processed. I had to write them asking how long it takes to process the refund. Then they processed the refund. Also, I have asked for tracking details of the item they already shipped. Shocking thing is they haven’t even shipped that item even though they said they did. They shipped it after 5 days on the same day I have requested tracking details. That was very disappointing.