Gallery FurnitureReviews of galleryfurniture.com

Bought 2 sideboards and a sofa. They all look great and are beautiful wood.

We have been buying from Gallery Furniture since the early 1980s. We have been satisfied each time. Living room furniture, dining room and bedroom furniture, as well as chairs and now a mattress. Everyone is very nice and courteous and helpful.

TLDR: I am a repeat customer of Gallery Furniture, and 7 or 8 high quality pieces of furniture have been in my home long enough to tell they are well made to last. I admire the stores overall design, their philosophy, and their sales staff & sales practices. ***** I think it is my responsibility to leave my good reviews to "earn the right" to make my bad reviews. If I don't tell people what's right, what will they do when I tell them what's wrong? So, this is my first review on TrustPilot, because I chanced upon these Gallery Furniture reviews. I am not sure why my experiences have been so different from several of these others; however, I was just there this past Saturday and had to share that experience. (I confess that I cut and pasted it from the Yelp review I also left this morning because why should I write something different?) ***** My husband and I recently had another great visit to Houston's very own, Gallery Furniture. We spent nearly two hours walking the showroom, looking at options and discussing all the possible choices for our home. Surprising both of us, my husband actually enjoyed the shopping experience. He typically dislikes shopping in any size, shape, or form, and he reinforced that aversion as we entered by saying, "let's get this over with." Despite his expectations, Hubby accompanied me through three full circuits of the showroom, and as we exited, he made no complaint. Not even about our $2,800 purchase! He later confessed that he "didn't hate the experience," which is his highest praise. We stuck to our plan and left with an 8-foot round Turkish rug and several Tempur-Pedic products. As expected, the quality of the products is top-notch. The rug will go perfectly beneath the hand-built, round Amish breakfast table we purchased at Gallery Furniture last year, which I discovered features the maker's autograph on the underside of the tabletop. Finally, the sales staff truly sets Gallery Furniture apart. Their approach focuses on helping rather than selling. By pairing one sales consultant with each customer upon arrival, they prevent you from being repeatedly asked the same can-I-help-you's and other annoying questions by random employees. The staff is excellent at answering questions, guiding you to what you want, and providing exactly the right amount of assistance for your particular shopping style. If you have never been to Gallery Furniture, or if it has been a while since your last visit, you are missing out.

I don't think there furniture is work buying, especially if you're still paying for it,and theres no warranty after a year, sinking in

We got a twin over queen bunk bed and it’s the worst bunk bed I have ever seen. It shakes like crazy even you give it a little push, how can you sleep on it? Tried to complain and no one reply, DO NOT BUY FROM GALLERY CANADA!!

We bought a Maczcliner and it is the most uncomfortable chair ever. After sleeping it in my shoulder hurts and my hip hurts to the point I can hardly walk. You can feel the massage balls in the bag and the chair is so stiff it is like sleeping on a board. Sure I can exchange it for something else but I cannot get my money back. Very disappointed. I like the light sensor that lights up when I get close to the chair and I like the controls but that is all I can say that is positive.

I ordered two large sets of outdoor furniture (Gallery range) from Furniture World, with the understanding that delivery would take approximately seven days. This was a key factor in our decision, as we needed the furniture in time for our son’s 2nd birthday party at home. We received a text from their delivery company, Arrow XL, allowing us to schedule our preferred delivery date — we selected Tuesday 22nd July. However, at 8:04am on the morning of delivery, I received a message advising the delivery had been cancelled as the goods hadn’t been received. I had taken the day off work specifically to receive the order, resulting in a lost day’s wages. What followed was incredibly frustrating — I was passed between Furniture World and Arrow XL, with neither party taking responsibility for the issue. To make matters worse, the next available delivery date offered was 28th July, which is clearly too late. Overall, a deeply disappointing experience and a clear example of a company failing to take ownership — leaving the customer to absorb the impact. I would strongly advise against using either company if you’re expecting a reliable and professional service.

Took $975 and never delivered the order. nor have they given a refund.