customer
great service
very friendly service
Response from Galileo MedicalOct 9, 2026
It's our pleasure, thanks!

Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up. One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes. After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are. Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients. The Galileo service currently operates 24/7 across all 50 states.
Galileo Medical (galileohealth.com) has 579 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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579 approved reviews, newest moderated first
customer
very friendly service
Response from Galileo MedicalOct 9, 2026
It's our pleasure, thanks!
Mary G.
The doctor was very friendly, thorough, and personable. I needed a medication refill. She was not able to fill it. However, she had other solutions. She was willing to attempt a one month bridge refill if necessary. My previous PCP doesn't accept my United Healthcare care plan.She provided an alternate plan to find a hematologost to monitor my ongoing antiphospholipid syndrome.
Response from Galileo MedicalOct 9, 2026
Thank you, Mary, even within the boundaries of telehealth we always want to make sure you can get the thorough, quality care you need. We're so happy we could find another solution! We hope everything's going well and we're here whenever you need us.
Rahul K.
Awesome experience
Response from Galileo MedicalOct 9, 2026
Awesome, Rahul, thanks for choosing Galileo!
Jimalee L.
Fast response, wonderful and caring response. I felt confident as she reviewed all conditions and medications not just related to my current health concern
Response from Galileo MedicalOct 9, 2026
As primary care physicians we definitely aim to give you a holistic picture of your health, so this is wonderful to hear, Jimalee! Let us know if there's anything else we can help with.
Lisa
This was the first time using this company. It was easy. The doctor was amazing. He listened. I got my problem solved, and all in the comfort of my own home. I will definitely be using this again.
Response from Galileo MedicalOct 9, 2026
We're so happy to hear your issue got resolved, and without you leaving the house! We're here whenever you need us, Lisa.
David L.
Very kind respinsive doctor. Good experience
Response from Galileo MedicalOct 9, 2026
Happy your experience was a great one, David!
Kevin T.
I got a random text message claiming I had an outstanding bill in June of this year. I got one service in August of 2024. This was the first attempt to contact me about this. Nothing else via text or email other that marketing and review requests. The statement for the service is dated as April 2025, so it took eight months for a bill to be created, and it took almost two years to actually notify me about a bill? Absolutely ludicrous, and now I am being threatened with collections. I don't think this speaks to reasonable insurance timelines. I understand these things can get delayed. This strikes me more as organizational mismanagement. Two years!
Neka
Doctors understood my needs and really helped me get what I needed with my condition.
Response from Galileo MedicalOct 9, 2026
We really appreciate you sharing this, Neka -- we love hearing that we were able to connect you with what you need. We're here for you whenever you need us.