Galileo MedicalReviews of galileohealth.com

Response from Galileo MedicalSep 13, 2024

Happy to hear you were able to get the care you needed from the comfort of your own home.

Response from Galileo MedicalSep 13, 2024

Hi Lisa. This is Carolyn from Galileo. We're happy to care for you, and thanks for your feedback on appointment scheduling. We're always improving the experience and will make sure to address your recommendation.

Response from Galileo MedicalSep 13, 2024

Loretta, this is Carolyn from Galileo. You're right - wait times continue to be challenging and patients are waiting days to hear back from our our clinical team. We continue to hire clinicians and have seen an improvement in response times (Still not as fast as we want, though!) I understand from our team that you're no longer interested in seeing a Galileo provider. We hope you're feeling better.

Response from Galileo MedicalSep 13, 2024

Hello Jim, wait times continue to be a sore spot and patients are waiting days to hear back from our clinical team. We’ve added a real time notification to all new cases telling patients how long the wait is so you know what to expect. We've also added over a dozen new clinicians and are interviewing scores more to add to the team. This is what will bring waits down for everyone. We escalated your case to a clinician. Thanks

Response from Galileo MedicalSep 11, 2024

Hi Shonda - this is Carolyn from Galileo. Wonderful to hear that you had a great experience with our clinical team. I'd like to learn a bit more about what wasn't great. If you're open to it, send me an email at [email protected] with "For Carolyn" in the subject line and we can discuss it. Thank so much.