Galileo MedicalReviews of galileohealth.com

I created a case on Galileo app on 31st Aug. I scheduled an appointment on sept 9. I was sent a form to fill my previous medical records and symptoms so they can address my concern on the day of appointment so I provided all the details. I received a call the same day after i filled all the details which was sept 5. I wasn't informed if he was the provider as the appointment was for Sept 9. So I answered the call and asked if I should proceed with this appointment or go for in-person visit. So he told me to go for in-person visit and didn't provide me any further health plan rather told me that he will proceed to cancel the appointment. So I was aware that the appointment is cancelled as per his words. Later on sept 25th I saw a bill of $175 in my united heath portal. If the appointment was cancelled why was billed. I called their support and they said that they bill based on case creation not on consultation. So why was it not mentioned anywhere on the call or on the app either. If you visit galileo website they say $45 for each consultation not case creation. Also if they charge $45 for each consultation why was I billed $175 with my deductible being $99 for no consultation or service.

They used to provide good service, but my experience has drastically deteriorated. I had subscribed for membership and just since they were delaying too much to get back my messages, more than 5 days, I requested cancellation of my membership. While they promptly processed the cancellation, I have yet to receive a refund. Despite repeated attempts to contact them via email and Instagram over the past few weeks, I have received no acknowledgment or assistance." Just after my post, James reached out with a kind response and a solution for my concern so this made me reevaluate my experience rate. Just to be clear, I've been a Galileo customer for more than 3 years.

I have been using Galileo for a couple of years off and on, and it has been great. Now they make a deal with UHC and think it's acceptable to tell their long-term clients they have to wait 7 days or go to urgent care to get a refill on reoccurring medications. This is the quoted time, from their customer service directly. Call (888) 613-4254 for a quicker response. I am optimistic that the customer service agent will expedite the issue through this.

If Galileo is partnered with UHC then why was I assigned an out of network provider? Galileo has all my health information including pictures of my insurance cards, so they obviously know who is in my network or not. I don't appreciate logging into my UHC account and seeing a $250 claim that was denied by UHC because I talked to an out of network Galileo provider about refilling my blood pressure med. I assumed I would only be connected to someone associated with UHC... It never crossed my mind to even ask. This feels sketchy and pretty fraudulent to me. I wanted to give this app a good review because I have had good experiences with other providers (though who knows if I'm going to see their claims being denied by UHC in the next few days). If people are going to be charged that much I think providers should be upfront with pricing and in network status. Obviously I'm not the only one going through this either! I waited so long to reach my deductible just to run into this crap. Do better!

They used to seem on top of things and for the last couple months, I can’t seem to get anyone to refill my medications / requests in a timely manner. I’ll request 5 days out and hear nothing back. Like, what if I needed antibiotics or pain medication for a toothache? Withdrawing from anti-depressants isn’t fun either, which is going to happen if I can’t get anyone to refill by tomorrow…Where are they? Hire more doctors already? I hate businesses that slack / are inept when it’s an important matter.

So great!! Very very responsive

Very easy app to use and understand. The individuals who assist and answer questions are great. The doctor is great. Great experience!

Galileo recently partnered with UHC as UHC's virtual healthcare provider. I downloaded the app to see if I could schedule an annual preventative physical. No appointments were available for several weeks, so I never scheduled the appointment. I still received a bill from Galileo. This is fraud. I can only imagine what kind of further fraudulent billing they would have attempted if I actually did utilize their services.