Galileo MedicalReviews of galileohealth.com

Response from Galileo MedicalFeb 4, 2026

Hello Mohammad, thank you for giving us this feedback! As part of our commitment to giving you the best of care, we do have to have a visit with you in order to prescribe medication, which does slow things down a little. But that definitely doesn’t mean we can’t do more to meet your expectations in the meantime. We do sincerely strive to put the patient at the center of our care, and are disappointed in ourselves to hear that you did not feel understood or trusted. We’ve reached out to you in the app already to learn more about how we can better care for and support you. Please accept our apologies for your experience with us so far, and know that we want to work with you to fix it! Our patient support team and our providers are here to listen and help.

Response from Galileo MedicalFeb 4, 2026

We're so happy you've found our virtual care quick and beneficial! Thank you!

Response from Galileo MedicalFeb 1, 2026

Hi Justin, So sorry to hear about how long you've waited. This one's on us. It sounds like a couple of things in our usual scheduling flow went wrong, and that resulted in a unusually poor experience for you. We're sorry that our responses since then haven't been helpful to you either. We truly missed our chance to investigate and fix things much earlier on. Please know that we've reached out in the app to go into more detail, apologize again, and confirm that you've been fully refunded. We'll be following up there if there's anything else we can do to make this up to you!

Response from Galileo MedicalJan 24, 2026

Hello Joani! Thank you for sharing this, we’re so grateful we could be there for you at a time when you were in pain and your options were limited! It’s wonderful that you’re feeling better, and we do hope your recovery has been speedy. Welcome to Galileo, and looking forward to continuing your care! Thank you for your kind words, Jessica, we’re so happy to hear that our model suits you and our service is satisfactory! And so sorry that you aren’t able to stick with the same doctor every time you reach out to us. Our doctors all work collaboratively to increase availability for you. Since we match you with providers licensed in your state and credentialed with your insurance, it’s possible that you’ll see that doctor again! Tap the “g” icon next to a message in any of your cases to see who’s on your care team. Thank you for being our patient!

Response from Galileo MedicalJan 7, 2026

Hi Melody, Thank you for writing this — we’re always interested in hearing the thoughts of someone who’s been with our practice for a while. Before anything else, please accept our sincere apologies for the wait times you and our other patients faced this holiday season. Waiting a couple of days to be addressed and heard is unacceptable, it’s disappointing, and we’ve been working hard through the past couple weeks to ensure that every patient gets an answer and a solution to their needs as soon as possible. We deeply regret that you had to spend an important holiday stressed, looking for solutions, and without a necessary medication. We’re sad to hear your concerns about our system as well. Our refill reminders are indeed still in place, and as before, they take into account how much medication you report having on hand at the time of your last visit with us, so it looks like your refill reminder this time was scheduled to be sent farther out than expected. You also bring up a great point about on-demand vs. scheduled visits. We consider the video visit the gold standard of care and we want to give patients both the option for care as soon as a doctor is available, or at scheduled time of their choice, to suit different needs. We’ve offered both options for a while, but if wait times are high, we can certainly see how on-demand feels more like an imposition than the convenience we intend. In this case neither approach was helpful to you, and we’re sorry. We’re continuing to think of ways to provide quality, accessible care, and this feedback will help us. We wish you the best of health moving forward in your care journey. At this time your membership has been successfully canceled with us, but if we can assist with your transition of care to another provider at all, please let us know. You can still message in General Questions at any time, or call 888-613-4254, and we’ll make sure that your ask does not go unanswered! Have a healthy and safe 2026!