Gaia FamilyReviews of gaiafamily.com

I m very happy with Gaia. Especially the lucy Slack is a very nice person and very helpful and understanding as well.

My experience with Gaia has been so impressive, outstandingly amazing and straightforward. With no mincing words, Gaia has been a source of joy to me and my family.

Gaia gave me hope I am so grateful

Amazing group of professionals ensuring your journey goes smoothly . Always available , compassionate and willing to listen.

I was not satisfied

Basically disappointed to be told I do not qualify based on whatever data they've calculated to determine how much my premium will be. I've been told by my clinic how to fill the simple form with bare minimum information - to then, after 40 mins and without any detail, being rejected........Sadly impressed with how their process works - it's supposed to be supportive & premium rather than saying no to us without a proper explanation. Agree with the below lady about the fact that this is nothing premium at all. They judged us by name and weight; maybe our age is too old - 44?? And clinic name only - embarrassing. Terrible impersonal judgement and non-compassionate treatment. I work in pharma, and I'll make sure I spread the word to my colleagues as many couples are struggling to conceive too, and HR was looking for this type of option - a big NO, sadly.

The concept of Gaia is great and there is definitely a gap in the market for this kind of service. However, their deliverance of this has been quite messy in my own experience so far. I only recently became a member. I joined because I liked the idea of lower upfront costs due to getting married next year. After finally receiving my correct treatment plan (clinic was incorrect initially, then treatment cost was incorrect) I paid my premium ready to commence treatment. However, my fertility clinic hadn’t heard of Gaia so I then had to pay them upfront as well, send the invoice to Gaia and wait to be reimbursed. I had to do the same with my pharmacy prescription / medications so was out of pocket for a week or so whilst waiting for the refund. Can never call them, all contact is through email which causes delays. When I raised this they then provided a mobile number for WhatsApp messages - still no one to call. I was refunded for my pharmacy meds twice by mistake and they didn’t know until I flagged it to them, I returned this. Turned out my treatment cost was still wrong so I had paid too high of a premium and had to be refunded for that. I then had an email wishing me luck for my embryo transfer two days after starting my meds and actually a month before my embryo transfer was due. So definitely room for improvement in my eyes, I appreciate they’re a relatively new company but IVF is stressful enough as it is and unfortunately so far Gaia have only added to this and their service hasn’t been as streamline as I would have hoped. I’m still early on in my treatment so hopefully they’ll turn things around, as I say I believe in the concept 100% they just need to improve how they manage it.

Gaia is amazing, if it wasn’t for them I wouldn’t no what to do! We had Stella she kept in contact all the way helped explain everything to us so we understood, it can feel very isolating when you have to do this not knowing what to do or expect but Stella helped so much with this, from reassurance to chasing things up, we also had Lucy help with some of this to there all fantastic! Thank you! You have made our dream possible but without financially killing us!