Shenelle
So saddened and disappointed to be told…
So saddened and disappointed to be told I do not qualify based on whatever data they’ve calculated to determine how much my premium will be. To fill in a simple form with bare minimum information with the gaslighting of helping those in need - to then without any detail, discussion or courtesy to break down exactly what that even means! To think this process is gut wrenching and hard as it is. I honestly don’t know what else to say about GAia. Perhaps more should be said because I certainly didn’t get the impression there was a premium % created from me simply stating my name, the reason why I need ivf (which is common for many) and chosen clinic. Why have such a vague criteria if all you’re going to do is reject people for having the issues that create a barrier to natural conception in the first place! Awful, non compassionate treatment.
Response from Gaia FamilyMay 23, 2023
Hi Shenelle, We are very sorry not to have been clearer. From first hand experience, we understand how difficult the IVF journey can be, and are doing everything we can to try to relieve some of the burden. That being said, we are fairly new and are still bound to certain requirements from our insurance providers in order to sell our plans at all. We have reached out to see if you would like to schedule a call with our team to understand more about our eligibility and are working to improve our overall communication to be more clear for future prospective members. Thank you for sharing your feedback.