Gaia FamilyReviews of gaiafamily.com

It has been a ok experience with them. The initial communication could be better when we got the quotation. Once we registered, they were helpful with queries. The only drawback is they do not have any telephone number to contact, completely email based communication, while I appreciated that they reply fairly quickly, it may not be the best suitable option for communication during the stressful fertility journey. I would advise for a number to communicate quicker and more conveniently

The concept of Gaia is great and there is definitely a gap in the market for this kind of service. However, their deliverance of this has been quite messy in my own experience so far. I only recently became a member. I joined because I liked the idea of lower upfront costs due to getting married next year. After finally receiving my correct treatment plan (clinic was incorrect initially, then treatment cost was incorrect) I paid my premium ready to commence treatment. However, my fertility clinic hadn’t heard of Gaia so I then had to pay them upfront as well, send the invoice to Gaia and wait to be reimbursed. I had to do the same with my pharmacy prescription / medications so was out of pocket for a week or so whilst waiting for the refund. Can never call them, all contact is through email which causes delays. When I raised this they then provided a mobile number for WhatsApp messages - still no one to call. I was refunded for my pharmacy meds twice by mistake and they didn’t know until I flagged it to them, I returned this. Turned out my treatment cost was still wrong so I had paid too high of a premium and had to be refunded for that. I then had an email wishing me luck for my embryo transfer two days after starting my meds and actually a month before my embryo transfer was due. So definitely room for improvement in my eyes, I appreciate they’re a relatively new company but IVF is stressful enough as it is and unfortunately so far Gaia have only added to this and their service hasn’t been as streamline as I would have hoped. I’m still early on in my treatment so hopefully they’ll turn things around, as I say I believe in the concept 100% they just need to improve how they manage it.