customer
Honestly
Great customer service. Each time I had a concern they got back with me expeditiously to address my needs.
Response from FYTOOFeb 28, 2025
We sincerely apologize for the inconvenience caused. The long wait is caused by the customization of the prescription lenses. It may take about 3-7 days to be finished. The processing time is not included in the shipping time shown on our website. We'll also try to shorten the processing time and shipping time in the future. We're glad that you're satisfied with the frame and we're so sorry for the vision issue. Each pair of glasses has to go through our strict quality inspections before being shipped out to ensure the accuracy of the lenses' prescription. However, if there's any problem with the glasses after receiving them, please contact us at any time. We'll try to help you out. We are glad that you were satisfied with the solution we offered you! If you have anything further need us to help with, please contact us again. Thanks so much for your understanding.



