s A.
Poor glasses fit and even poorer customer service
I ordered two pairs of glasses. Firstly, the frames are not as large in the photos and the descriptions as when received. I am 5’7” average build and they look like kids glasses. One pair isSO LARGE that they don’t even fit behind my ears and they cannot be tightened to fit. I called the number listed for customer service for three days and no one ever answered and no one returned my call. Finally I sent an email asking to exchange the super large pair citing it must be a defect and the person via email told me I should have measured my face better. So I requested a refund (which they offer a 30 day refund if not satisfied on their website) and I was told I would have to pay to ship them back to China. Chalked it up to lesson learned and do not buy from random instagram sites. I will continue to purchase from Caddis which might be a little more expensive for reading glasses but you get exactly what you pay for and their customer service is great.
Response from FYTOOFeb 12, 2026
Thanks for your feedback and we're deeply sorry for this problem. Please check our phone available time. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you again to help you out. Please check our email in your mailbox or spam folder. We're looking forward to your reply!