FuumuuiReviews of fuumuui.com

公司有告知物品會慢一點到，產品品質和介紹的一樣。

(Edited review ) I ordered gouache paints from this company and received a completely different brand in the mail that were bad quality. After contacting the support team emails I received an email back (they only reply on weekdays) apologizing for the mix up and if there was a difference pallet they could send. I ended up getting the vivid watercolor pallet along with a double sided brush as compensation for the price difference in the sets. I’m happy to report that both products work well, but unfortunately I can’t give this any higher stars due to the problem at the beginning. Thank you to the Fuumuui support person that I emailed and made this right. I am very happy with the quality of the paints and brush!

Me ha gustado mucho la opacidad de las acuarelas Fuumuui y la gama de colores que se sale de lo normal en las acuarelas.

These beautiful paints arrived in excellent condition and are a joy to use. I’ve used these on the same piece with traditional watercolors with great results. The colors are lovely diluted or full strength.

Thank you one more time. I ordered bruah set with natural hairs and unfortunately hairs was falling. Costumer service was brilliant i did have quick money back which help me get another set (this one is fantastic) and I have little gift from them as well. Also it took only 7 days delivery which I think is great. Brushes from Svietlin collection are just amazing. My favourite right now superior!

My first order went well, ordering and delivery that means. I love the product but the tin of the 24 water colors was bent and can’t close well. I thought it could be due to transportation so I didn’t reach out to Fuumuui. The second time I ordered two tins of 24 watercolors. In the website it said they were both in stock so I ordered and paid. After some weeks I still didn’t receive anything and it still wasn’t sent which was odd because of my earlier experience. I reached out to customer service and they told me that one tin wasn’t in stock and was waiting for restocking and the other was reproduced because of feedback. For the inconvenience they would send me two gifts and gave me an estimated date which was a month later. I did receive the package about that time but without gifts. I reached out again to costumer service and they apologized but the only service they provided was a discount for a next order. That isn’t exactly what I had in mind. It bothers me that in stock actually doesn’t mean in stock, that was no communication from Fuumuui that things took longer and that they didn’t kept their promise. They could have refunded me in stead of a future discount or send the presents as well. I will not buy from them anymore.

I originally left a bad review as I hadn’t received my order after almost a month and had no updates. I contacted customer service and they got back to me the next day to explain it was out of stock. I’ve now received it, so I’ve updated my review. It would’ve been nice to get an update without having to chase, but I’m happy with the watercolours. I already own a few of their sets from Amazon and this was my first time ordering directly from their website.

Good product and well designed. Portable, self contained paintbox inc double sided brush (fine/round) 2 water pots and attachable strap for painting outdoors. I would have given 5 stars but I had to contact the company for advice on tracking, the info in the email is to download an app. To be fair, Fuumuui responded swiftly when I emailed them and sent me up to date tracking.