Roelof K.
Another Asian company with sharp business practices
Another Asian company with sharp business practices. Took my money for art supplies for my wife's birthday but didn't tell me they didn't have the product in stock at the time of purchase and then didn't inform me of that fact either until I chased them 3 weeks later when they admitted they were out of stock and would be several weeks to wait. Had to chase twice for a refund which they say they have 'processed' but will take 10 days to arrive - if it ever does. On principle I will never use them again and suggest you don't either. Fuumuui, if you're reading this: don't take money for goods you don't have in stock, it's dishonest plain and simple!
Response from FuumuuiJun 27, 2026
We're truly sorry to hear about your experience and apologize for the frustration and disappointment this caused, especially as the order was intended as a gift. As some time has passed since your review, we would like to check whether your refund was successfully received and whether everything has now been resolved. We understand how important clear communication is, especially when an item is temporarily unavailable. We have taken your feedback seriously and have been working to improve our inventory management and customer communication processes. If there is anything still outstanding, please reply with your order details and our team will be happy to look into it. Thank you for sharing your feedback and giving us the opportunity to improve.