Melanie S.
FALSE ADVERTISING
UPDATED: The company did finally reach out to me and offered a refund for all the hassle. Thank you. Website advertised 70% off my order, but when it was placed, I was charged full price. I emailed customer service immediately asking to cancel. My order was shpped out the following day anyway. I emailed again about returning and a refund. I haven't received a response to either of my emails.
Response from FuuguNov 17, 2023
Hi Melanie, We apologize for not meeting your expectations with our service. Please be assured that we will look into your concern as soon as possible. May we request to kindly provide the accurate information being asked through Trustpilot for us to access your transaction record and take appropriate action? - The email address used to place your order - The order ID number, which can be found at the top of your Fuugu purchase invoice - The full name used to place the order Thank you for your understanding, and we look forward to hearing from you soon. Have a great day! Fuugu Support Team