FurnitureusaReviews of furnitureusa.com

Response from FurnitureusaFeb 12, 2016

Hello Julian, Thank you very much for your review. It helps us find out the things that we need to improve on to create a good customer service experience for our customers. We do our best to explain the terms and conditions of our sales on our print ads and to our customers when they come into the store. Sometimes when sales are restricted to certain items it is easier to point them out to our customers in person than it is to have to list each individual item on our ads when there might be a whole lot that are included. I will make sure to explain in further depth as best I can when creating term for ads to they are more easily understood by the customer. We are sorry to hear you did not like any of the items that were included in the Fathers' Day Sale, but we are very happy that a member of our sales team was able to find what you thought was a better quality item and give you a buy one get one half off discount! We are sorry that we were unable to extend free delivery to you at that time with the discount that we gave you on your chairs. Unfortunately, delivery sometimes comes at a high cost to us (especially with high fuel prices in the past) and it makes it hard to offer free delivery, even though we wish we could for everyone! Depending on the manufacturer of the item, we have to try to repair items before they are replaced as it is a much more cost effective solution, especially when it comes to mechanical elements of motion furniture because when those parts are replaced it does not effect the structural integrity of the furniture. We are sorry to hear that you will not be returning to our store and do hope that you change your mind. Thank you again for bringing these issues to our attention so we can continue to work on our terms and conditions when it comes to sales, our free delivery policies and the quality of furniture that we keep on the showroom floor. Thank you, Ali T. Social Media & Marketing Admin. Furniture USA

Response from FurnitureusaFeb 12, 2016

Hello Chris and Gina, Thank you very much for the review. We appreciate any feedback! We are very sorry the warranty on your furniture did not cover what happened to it. We do our best to explain that the coverage only covers accidental damage and not regular wear and tear on the furniture, but it sounds like we did not explain clearly enough. I will notify our sales team to make sure that they do so. Again, we appreciate your feedback and hope that you are enjoying your furniture. Have a good one! Ali T. Social Media & Marketing Admin. Furniture USA

Response from FurnitureusaFeb 12, 2016

Hi Bonny, Thank you much for taking the time to review us. We appreciate all feedback from our customer so we can find our "fixes" and make Furniture USA a great company. We are very sorry that your furniture was delivered late. Sometimes our manufacturers change stock and delivery dates on us after the initial timeline quote they give us and we have no way to predict when this happens. Unfortunately, it is then when we have to break the bad news to our customers that their furniture is going to be late and we hate doing it! Again, we apologize that your furniture was delivered late, but we are glad that you received it and hope you enjoy it. Thank you! Ali T. Social Media & Marketing Admin.