Furnitureusa Reviews | Read Customer Reviews of furnitureusa.com

FurnitureusaReviews of furnitureusa.com

4.0164 reviews
Furniture Stores
6700 Mack Road, Sacramento, California

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Furnitureusa

About Furnitureusa

Furniture USA first opened its doors in South Sacramento in 1998, and since then has been recognized as a trusted name in the community. Over the years the business has seen ups and downs, but has persevered alongside the community and is now stronger than ever. Thanks to a reputation for furniture expertise and customer service, Furniture USA will soon expand its reach nationwide with the help of the new-and-improved ecommerce website. Furniture USA now has a fully operational online furniture store through the website: FurnitureUSA.com. For the past 3 years, 2013-2015, Furniture USA has been acknowledged as the best name in furniture retail for Northern California thanks to the KCRA3 A-List. The expansive showroom and website feature every category of furniture imaginable, including: mattresses, mattress sets, bedroom collections, beds, dressers, nightstands, chests, dining room collections, dining tables, dining chairs, barstools, living room collections, sofas, loveseats, sectionals, chairs, recliners, occasional tables, lamps, rugs, accessories, home decor and so much more. With industry leading brand names like Ashley, AC Pacific, AICO, Coaster, Home Elegance, Najarian, New Classic, Pulaski, Serta, Tempurpedic, Whittier and so many more, customers are sure to find what they are looking for with Furniture USA or FurnitureUSA.com. Local customers may qualify for Free Delivery! Full Service Delivery & Setup may also be available for the following cities: Sacramento, Elk Grove, Rancho Cordova, Citrus Heights, Antelope, West Sacramento, Davis, Galt and others. Not all cities that qualify for Full Service Delivery & Setup will also qualify for FREE Home Delivery. Enter your zip code on the Checkout page to see what options are available in your area. In addition to business, Furniture USA prides itself on employee participation in various community events and outreach programs. The store hosts the Salvation Army's Angel Tree event every year with the support of our

Furnitureusa (furnitureusa.com) has 164 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: furnitureusa.com
Website: furnitureusa.com
Category: Furniture Stores
Location: Sacramento, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 4% of reviews.
Latest: Most recent review: November 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Furnitureusa reviews

164 approved reviews, newest moderated first

michael
Feb 17, 2016
Good Prices! Good Quality!
No pressure sales environment. Tons of choices if shopping for any furniture. Prices are quite reasonable. Quality goes anywhere from not so great to high end.
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Nikko T.
Feb 17, 2016
Love this place!!!
Thank you for the wonderful customer service experience!
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Jeff Y.
Feb 13, 2016
Great furniture store...
Have bought numerous pieces of furniture from Furniture USA. Always a good selection, competitive prices, and good service. My favorite furniture store, by alot.
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David C.
Feb 12, 2016
poor warranty
After mouths they still haven't fixed my sofa and they sold me a extended warranty
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Sherry J.
Feb 11, 2016
Awesome customer care!
Furniture USA makes your shopping experience easy. They educate on your purchase. Match or beat prices. Help you to get what you need right away. They even show you how to build your credit to help make future purchases to complete your dream home. No pressure to buy. I have made referred other people. Furniture USA makes your stress free, if you are looking for furniture, I highly recommend FURNITURE USA!
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Lym
Feb 11, 2016
Bad experience
Never go finance there their they rate too high. I bought all my furniture for 2500 and I end up paying 8500 for it. What a rid off
Response from FurnitureusaFeb 11, 2016
Hi Lym! Thank you for your review! It helps us when we hear from our customers, good and bad so we can learn where we need to improve. We are sorry to hear about your experience with financing. Unfortunately the staff at Furniture USA is unable to control the financing rates and terms that are agreed upon between the customer and the third-party financing companies that work through our store. We do hope you enjoy your furniture and please give us a call so we can put you in touch with the third-party financing company if you have questions. Thank you! Ali T. Social Media & Marketing Admin
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Thomas B.
Feb 10, 2016
Extended Warranty Issue
The place was very nice and the staff were friendly. However, We paid $159.00 for an extended warranty on two sofa's we purchased. When we had to make a warranty claim, the staff said our warranty wouldn't cover the damage we incurred. When I pressed them, they said our warranty wasn't the 100% one. I told them it was the only coverage we were offered. When I asked them how much more the 100% coverage would've cost, they said $34.00. Amazing! Like we wouldn't of paid the extra $34.00 in the beginning. Especially if we were made aware of it. I'm not sure what or who to believe. My recommendation is to make sure you really question these guys before purchasing an extended warranty from them.
Response from FurnitureusaFeb 11, 2016
Hello Thomas, Thank you very much for your 4-star review. We appreciate it very much and we also appreciate your feedback with the issue that you had on your warranty coverage. We are sorry that our sales team member did not explain the warranty coverage clear to you and I will relay this information to our sales manager to make sure that this information is being explained to our customers correctly with ALL different levels of coverage that they can buy. Again, thank you very much for bringing this to our attention. Have a good one, Ali T. Social Media & Marketing Admin.
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Carlos N.
Feb 10, 2016
Best customer service...
The response from day of issue was rapid...
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