FrontinescerBeckendgropReviews of furnica.com

Great customer service and products!

I rarely write reviews but felt Furnica deserve one. Very impressed with website, pricing points and packaging upon receipt. Vent grilles and drawer insert exactly the design dimensions I'd been looking for. Quality of items were beyond expectation. Minor issue with courier and tracking number but resolved swiftly.

I think this is the best or one of the best furniture accessories supplier not only in the UK but in other european countries (my friend from france is also buying their products). I am using their hardware for about 6 months now and it's great price quality ratio! Of course there were some issues (mostly with haulers) but they handled it perfectly!

Ich habe Scharniere bestellt die im vorgegebenen Zeitfenster ankamen. Vom Preis- Leistungsverhältnis bin ich zufrieden und kann mich nicht beschweren. Die Montage der Scharniere erwies sich ein wenig kompliziert aber mit ein wenig Zeit und Geduld war auch dieses Problem gelöst. Ich kann dieses Unternehmen weiterempfehlen, wer kostengünstig, schnell liefernde Produkte haben möchte.

Bought some gas lid stays around 2 months ago. Came on time. Quality ok if you are comparing to the price. It is not Ferrari but still ok. Would recommend.

The whole process of ordering from Furnica involved, me chasing for tracking information through their facebook chat (which in their shipping policy is meant to be supplied once the order has shipped) then being told my order was probably lost but too email the company and explain this all again to a different person. This person looked into it and got back to me after 24 hours. This person then confirmed it was lost and asked if I wanted it sent again, I said yes and it was sent again, so this was 5 days wasted. Not so bad at this point, I agree and Furnica doesn't control the postal service. I then received no tracking information for the second shipment but didn't chase for it. The order arrived on the 3rd of September, 10 days after the initial order with an item that wasn't what i had ordered. I emailed the company who admitted fault and asked if i wanted to replace it or perhaps i could make use of it. I said i didn't want the item as it wouldn't fit in the intended cabinet as it was a completely different item, so i would like a refund and asked how to proceed with this. I was then told a courier would collect it tomorrow, luckily this suited me even though i wasn't consulted as to whether it was ok. The courier collected and i waited 10 days and hadn't yet received a refund so i emailed the company and they chose not to reply and apologise they just refunded the money. This process took a month and Furnica got increasingly discourteous and rude as the process dragged on. The customer shouldn't have to chase for tracking information and be palmed off to different customer service departments, give reasons as to why the incorrect item they received is not suitable nor should the customer have to chase for a refund of there funds. There are plenty of companies who can manage this with ease and i shall be using those companies in future.

Their customer service is excellent. I messaged them on a Sunday when I needed advice on a purchase, and they responded quickly, despite it being out of hours. They advised me and even added the new item to an existing order for me to save on delivery charges. These items arrived quickly, and when I had questions about the construction of one of these, they immediately came back, and requested that I send photos to help them troubleshoot. They are responsive and helpful. I wish that more companies worked in this way.

Really good experience. Googled some kitchen unit items and contacted Furnica on a Sunday eve to clarify dimensions. Got a carefully considered and very useful response within 30 mins. Consequently ordered and received the items in good time. Excellent quality at a really good price. Many thanks!