Compré hace más de un mes una cama para mi perro, no llega, nadie responde y no hay ningún teléfono en México para contactar. Y los correos tampoco responden . Que pena que abusen de la confianza de la gente. Parece una empresa defraudadora.
Response from FUNNYFUZZYJul 28, 2025
Hola Gaby,
Gracias por compartir tu opinión. Lamentamos mucho cualquier inconveniente que esto pueda haberte causado.
Hemos estado trabajando para localizar tu pedido, pero aún no lo hemos podido rastrear. Para ayudarte de forma más eficiente, te enviamos una solicitud a través de Trustpilot solicitando tu número de pedido.
También puedes contactarnos directamente a [email protected]
Nuestro equipo siempre está disponible para ayudarte.
Esperamos tener noticias tuyas pronto.
Equipo FunnyFuzzy
FV
Fanny Van L.
Commande jamais expédiée !
J'ai passé une commande sur FunnyFuzzy le 12 juillet, celà fait maintenant plus de 15 jours et ma commande n'a toujours pas été expédiée, aucune nouvelle de mon colis. C'est une arnaque!
Response from FUNNYFUZZYJul 28, 2025
Bonjour Fanny,
Votre avis nous est précieux.
Nous regrettons que vous n'ayez pas encore reçu votre commande.
Ce n'est pas ce que nous souhaitons pour vous.
Nous avons répondu à votre message le 28/07/2025, mais il est possible que notre e-mail ne soit pas arrivé jusqu'à votre boîte de réception. Il arrive que des messages soient filtrés vers les spams ; nous vous recommandons donc de vérifier ces dossiers au cas où.
Si vous ne le voyez toujours pas ou si vous avez des questions, n'hésitez pas à nous contacter à nouveau à l'adresse [email protected]
Nous sommes disponibles 24h/24 et 7j/7 et toujours ravis de vous aider.
Au plaisir de vous aider.
L'équipe FunnyFuzzy
MI
Mike
AVOID THIS COMPANY
AVOID THIS COMPANY. They are a very professional looking and well marketed outfit, but they're selling very cheap Chinese goods, for unreasonably high prices, under the guise of being high quality items.
Customer services do not respond to emails & there is no phone number.
When I raised a dispute with Paypal, they (very cleverly) provided the minimum amount of response to play for time, before pretending to accept a return, just before Paypal automatically closes the case. This meant that I returned the items to them (at my own expense), I was unable to escalate the case (as I had accepted a return), and then paypal closes the case. My items were delivered back to FunnyFuzzy, and they did not refund the money.
Fortunately, I bought the items with American Express, and they don't muck about the way Paypal does. I recieved a refund from American express without issue.
In summary.
- I highly recommend American Express.
- I do not recommend Paypal
- FunnyFuzzy should be avoided like the plague. Don't waste your time or money.
*** Update 04/08/2025 - I have just received an email response from Funny Fuzzy, to my email to them from two months ago. They have 'initiated' the refund for my order, but are 'unable' to complete it until I cancel the dispute I've raised. - This is just another good example of the games they play. Obviously they could have refunded the money if they wanted to, but they'd rather trick you into closing a dispute, which you then might not be able to reopen. Avoid them.
Response from FUNNYFUZZYJul 28, 2025
Hi Mike,
Thank you for your feedback. We sincerely regret any inconvenience this may have caused.
We've been trying to locate your order, but it seems to be playing a bit of hide-and-seek! To help us find it and assist you more effectively, we've sent a request via Trustpilot asking for your order number.
If you prefer, feel free to contact us directly at [email protected] we’re always happy to help!
Looking forward to hearing from you soon.
Team FunnyFuzzy
DM
Donna M.
Gr8!
Prompt delivery, great product as described, very satisfied!
KB
Kirsty B.
Parcel took over a month to dispatch…
Parcel took over a month to dispatch and then never got delivered!
Response from FUNNYFUZZYJul 28, 2025
Hi Kirsty,
We’re really sorry to hear about the issue you’ve experienced and thank you for letting us know. We sent you a response on 28/07/2025 but it looks like it might’ve gone off on an adventure in your spam folder. Give it a look, you might find our reply waiting for you there.
We’re here 24/7 at [email protected] and are always happy to help.
We hope this clears up any communication hiccups.
Team FunnyFuzzy
SN
Susan N.
I placed an order 3 weeks ago and not…
I placed an order 3 weeks ago and not received anything at all!. I have sent 2 emails and not had one response, it is so disappointing and dreadful customer service.
Response from FUNNYFUZZYJul 28, 2025
Hi Susan,
Thank you for your feedback.
We’re sorry to hear that your order hasn’t arrived yet, this isn’t the experience we want for you.
We responded to your message on 28/07/2025, but it’s possible our email didn’t reach your inbox. Sometimes emails can be filtered into spam or junk folders, so we recommend checking there just in case.
If you’re still unable to find it or have any further questions, please don’t hesitate to contact us again at [email protected] We’re available 24/7 and always happy to help.
We look forward to assisting you further.
Team FunnyFuzzy
CO
Conchi
Buenas tardes
Buenas tardes , soy Conchi tejeira López , hice ayer un pedido y no he recibido ningún mensaje como que se ha realizado, tengo el justificante de PayPal del pago. No sé qué a pasado
Me podrían dar una solución. Gracias.
Dicen desde la cuenta de PayPal que se ha realizado desde otra cuenta, ya tengo duda que se haya puesto el correo mal
Este es el íd del pedido del vendedor rIMbucURMfCkGDPS3HtRhSMpA y el íd de la transacción 40C04416GS456405K.
Response from FUNNYFUZZYJul 28, 2025
Hola,
Gracias por tus comentarios. Lamentamos sinceramente cualquier inconveniente que esto pueda haberte causado.
Hemos estado intentando localizar tu pedido, ¡pero parece que está un poco perdido! Para facilitarnos la búsqueda y ayudarte de forma más eficaz, te hemos enviado una solicitud a través de Trustpilot solicitando tu número de pedido.
Si lo prefieres, no dudes en contactarnos directamente a [email protected] ¡Siempre estaremos encantados de ayudarte.
Esperamos tener noticias tuyas pronto.
Equipo FunnyFuzzy
JA
Janssen
Order took way too long, no replies no client service
Order took way too long, over 2 months,. No updates. Very difficult to get replies it at all. Got reply that I would get a 10% discount/return on my order, never got this. When telling I want a refund and cancel due to long wait, there was no reply. This is not according to the EU regulations. Quality mediocre and price too high. Would not recommend or buy here again
Response from FUNNYFUZZYJul 28, 2025
Hi Janssen,
Thank you very much for taking the time to share your feedback with us.
Please accept our sincere apologies for the delay in delivering your order. While we always strive to ensure timely service, unforeseen circumstances can occasionally lead to delays. We truly appreciate your patience and understanding during this time it means a great deal to us.
We’re pleased to hear that your package has now arrived safely.
However, we’re genuinely sorry to learn that the dog bed did not meet your expectations.
We’ve reached out to you via email to follow up. When you have a moment, we would be grateful if you could send us a few photos showing the issue you’ve encountered. This will help our team properly assess the situation and determine the best way to resolve it for you.
Should you have any further questions or need additional support, please don’t hesitate to reach out to us at [email protected]
We are always here and happy to assist.
Thank you once again for your understanding. We look forward to resolving this matter to your satisfaction.
Team FunnyFuzzy
