Yaquelin C.
My account clearly shows SC 727.23 in…
My account clearly shows SC 727.23 in redeemable Sweeps Coins and a bonus playthrough balance of SC 0.00. This confirms that there is no remaining bonus playthrough requirement shown on my account. I want to clarify that customer support does respond to my emails. However, the problem is that I keep receiving responses claiming that I still need to play more before I can redeem my winnings. I have repeatedly sent them screenshots and evidence proving that I have already completed the required playthrough. Despite providing this evidence, I continue to receive the same responses, without a clear explanation of what is actually preventing my redemption. If this is a verification issue or another account restriction, I expect Lucky Bits Vegas to tell me exactly what the problem is and what specific steps I must take to resolve it. Instead, I am left going back and forth with customer support, repeatedly providing evidence that does not seem to be properly reviewed. I have made every effort to resolve this matter directly with the casino, but I am getting no meaningful solution. I am filing this complaint on Trustpilot because I want this issue addressed seriously. I am requesting a clear explanation of why my account is restricted, confirmation of whether any verification requirements remain outstanding, and a prompt resolution that allows me to redeem my eligible winnings. I am not asking for another generic email telling me to play more. I have already provided evidence that I completed the required playthrough. I want Lucky Bits Vegas to review that evidence, explain the actual reason for the restriction, and resolve this matter without further unnecessary delays.