FullyReviews of fully.com

I recently ordered a desk from Fully for my CEO's office in another country. However, the entire process was a complete disaster from start to finish. I received two boxes with no clear indication that they were not complete, and only after shipping them out did I receive another package a week later that contained another part of the table. When I reached out to Fully's customer service for help (spoke with Emma), they were completely unresponsive and unhelpful. It's clear that they don't care about their customers and are only interested in making sales. I would strongly advise against purchasing from Fully if you value good customer service and a hassle-free experience. They are fine until you have an issue, but once you do, don't expect any help or support.

My colleague and I recently purchased several standing desks for our office in New York. We're a repeat customer of Fully, and have worked with the same two representatives each time we've purchased Fully products. Amongst other hiccups with our most recent order, one of the desks came with a broken motor. The third-party installer who installed the desks on Friday, 2/24, told us a replacement motor would be sent, and that we could expect it early this week. Friday evening after the install, our sales rep followed up via email to see how the delivery went and to express that they were there for us should we need anything else. Since then, we've followed up SIX times via return email to both reps without response. We've called their office and direct lines, leaving voicemails without response. We've also emailed Fully's customer support email, and waited on hold with their general corporate line, only to be disconnected after waiting on hold for half an hour. Our main issue now is that we have a desk that is set to 24" in height, and is therefore out of commission until we can get a replacement motor. This small piece of equipment is now displacing a new employee, and delaying a larger office buildout. Posting here in an effort to get a response, as we've had nothing but radio silence from our Fully representatives for almost a week. We will not be purchasing from Fully again.

I bought a Fully standing desk (a Remi) around 2.5 years ago, during lockdown. The desk itself is great - very sturdy, nice build quality, smooth lift etc. I moved house a few months ago and partially took the desk apart, putting all of the "small bits" including a couple of wires in a clear bag, which has then completely disappeared in the house move. I assumed I would be out of luck and have to either fork out for a new desk, or make do with something cheap. Fully customer services have been incredible - not only are they going to send me all the replacement parts needed, they are going to do so for free (not even charging for shipping), and the response times to my back and forth (with two different CS reps) have been professional, polite, and incredibly helpful. Fantastic :)

I believe this is one of the best experiences I had with customer support. I got a chair with a broken part and the company helped me out with the new part delivery. After I found out that there is a bigger problem than one part they sent me a brand new chair and now everything is just perfect. This is how you acquire loyal customers.

I’ve literally been waiting over a month for a refund because I didn’t get my item. They even started by making me wait 4 days and even longer since. I should have looked at this site before ordering instead of their website reviews. They even asked me to trust my signature on a non-receive form to show I didn’t sign for anything and it shows that. I also have no past delivery on my dpd account or any dpd updates since before that “delivery” day. I feel so messed around. They have taken my trust my time and my money. They haven’t even replied to me in a month with any apology or refund as promised. Why did I send that form trusting my signature too just to be ignored. You’ve time to falsely say delivered when I try get support yet you can’t reply with apology or refund to me. This is such a horrible company. I’m so stressed and out of pocket.Updated this March 24th, still not resolved. They reply they want to resolve on reviews and then don’t. Stay away from this company if you want good customer service and to not be left out of pocket even two months later.

I bought a Fully stand-up desk for my office. It's beautiful and simple. I love the keyboard drawer -- it lets me keep my desk top free of clutter so I can enjoy the clean bamboo.

I ordered a desk from Fully on 19th January. After querying where my order is I find out that the desktop is out of stock and the company cannot give me an expected dispatch date but that it will be at least the end of March! There was no message to suggest this when I ordered and paid for the desk. This is a company that seems to pride itself on fast dispatch times. They have apologised “ for any inconvenience “. Of course it’s an inconvenience. When can I expect my desk?

I purchased their powered grommet cover and the usb ports stopped working after a little over a year of light use (their warranty is only for one year). From their product page, this was a common problem this product has and previous buyers were encouraged to contact their customer service even if their warranty has passed - after all they claimed to have their customers' backs. I took the chance and contacted their CS just so they can tell me to repurchase the item at its current sale price (which I was very much "in luck" for). I left a review expressing my disappointment in Fully's lack of support and poor quality product on their website, which got removed shortly after.