FullyReviews of fully.com

Was hesitant to order based on the delivery issues noted in other reviews, but seemed like they have improved after switching courier to DHL from Fedex. UK based at least. Ordered on Monday, received desk top on Thursday with the remaining on Friday. Overall quality seemed good, very very minor marks on the desk top but not a big deal. Time will tell how it holds.

Expensive but possibly the best electrically adjustable standing desk available in the UK. Unfortunately the delivery experience was truly horrible. Months of delays, 10+ emails and phone calls, duplicated parts that had to be sent back and then hundreds of pounds of FedEx invoices sent to me addressed to my work address. Was asked to pay these and be refunded but have forwarded them. Assume settled but haven’t had confirmation as yet. Hugely disappointing since the desk has been faultless so far.

Ordered a table, was informed the order will be sent in 6 parcels, just 4 arrived, the rest has not yet been delivered. It is still stuck in Paris according to FedEx. No communication from Fully, no response on emails or support tickets. This is a poor service, I spent 1000+ EUR for the table.

The desk seems really rather good so far. My laminate tabletop looks surprisingly high quality and is very smooth to the touch. The desk is easy to put together, the instructions are clear, and it's straightforward to use. The height range is excellent - the best out of any desks I've seen. This is especially useful, as other desks seem to be built around 6ft people and don't go low enough. Whereas with Fully, you can get a desk that specifically goes higher or lower than other brands. The motors are good and it's stable overall. There's a little wobble at the highest settings but that's within expectations and shouldn't be a bother. Operation is fairly quiet, and there's the option of having a more sophisticated control panel with programmable height memory settings, a lock so you don't accidentally change the height, collision detection, and so on. I also bought a powered grommet with a USB charger and UK plug, which is handy. Some hiccups at first, as Fully ship the desk in multiple separate packages, instead of in one go like every other desk I've had. This means if something goes wrong with any one package, you can't build the desk in the meantime. In my case, FedEx lost 2/4 packages. However, Fully's customer service were very helpful and sent replacements via DHL as a priority, which arrived extremely quickly. I will note that the tabletop arrived with the packaging ripped and some minor cosmetic damage, but not noticeable enough that I'd send it back. I understand Fully are dropping FedEx as their delivery partner, which should resolve the delivery issues - as far as I can see, the only negative reviews are about FedEx's delivery, not Fully's desk. Which is unsurprising, as it's a good desk. Overall, I'd recommend Fully, not least with the change in delivery service.

The desk is good quality and the motorised frame works well but it is overpriced. You can buy the same parts yourself from many other places online for half the price or less. There is nothing special about the desk from Fully that warrants the higher price and all of the parts are made in China anyway. As others have mentioned, the delivery (to UK at least) is a mess. My desk came as 6 separate consignments, which were delivered on 4 different random days. There were delays at customs and nothing came on the original delivery date, instead things turned up over the following 2 weeks.

The delivery and customer service is among the worst I've ever had. I don't know how fully has a good reputation for customer service. First table top arrived damaged. It took a full month for the replacement to arrive! This is with constant chasing of when they're going to ship, it being stuck in customs, forward information to customs. They state that you can swap the table top, but you have to pay for a new one and wait for the old one to be shipped back to Belgium before they will start the refund. They constantly give stock responses and don't action things that they say they will. To top it off, I receive a duty tax invoice from FedEx, something that Fully claim they have sorted. They actually refunded me for the tax invoice but didn't mention what it actually was. I thought it was a partial refund for the terrible experience but was in fact for the duty tax. Not knowing I didn't pay the duty tax and received reminder letters.

Terrible service. Their shipment was delayed by almost a month with no real help on what the status was. I had to pay VAT and custom charges to Fedex and then it was impossible to get their customer service to refund the right amount. Avoid like the plague.

This company is a scam. 1. Have been chasing them since 16 May due to a faulty desk. They told me to unplug it & check the loose wires. Then they disappeared and no longer reply to my emails 2. They censor reviews on their website. They refused to publish my 1 star review. Judging by the fact that their Trustpilot score is 2.5 vs website score of 4.5 - I am not the only bad review that gets censored out. Please avoid this company if you don't like wasting time and money.